Bilingual Merchant Services Support Specialist

JPMorganChase; England; In loco; GBP 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

J.P. Morgan is seeking a Merchant Services Account Specialist in the Merchant Services Solution Center to provide phone-based support and practical solutions for merchants. You will troubleshoot payment processing and account inquiries, delivering exceptional client experiences in a fast-paced team environment.

The role emphasizes ongoing learning, collaboration, and service excellence, with schedules including evenings, bank holidays, and weekends. Office presence required four days per week.

Competenze

• Bilingual proficiency in English and French.
• Strong verbal and written communication skills.
• Ability to multitask and manage priorities.
• Comfort working independently with minimal supervision.
• Flexible for a dynamic, fast-paced environment.
• Proficient in Microsoft Office.
• Willingness to handle 100% phone-based interactions.
• Willingness to work evenings, bank holidays, and weekends.
• Willingness to work in the office 4 days per week.

Mansioni

• Answer merchant calls and drive first-contact resolution.
• Gather, analyze, and document key information from merchant interactions.
• Resolve merchant issues accurately and promptly while following policies and procedures.
• Follow up on merchant inquiries in a timely manner and close the loop on next steps.
• Troubleshoot technical problems, identify root causes, and recommend workable solutions.
• Review transactions, deposits, statements, and account information to research and resolve inquiries.
• Maintain current knowledge of products, equipment, features, and services.
• Meet or exceed performance expectations aligned to the metrics scorecard.
• Escalate issues that cannot be resolved within service expectations or that may create risk for the merchant or the firm.
• Partner with internal teams to coordinate timely resolutions for merchant inquiries.
• Demonstrate strong teamwork through a professional, positive, and supportive approach.

Conoscenze

Bilingual English/French

Verbal & written communication

Multitasking

Independent work

Flexible schedule

Microsoft Office

Phone-based role

Evenings & weekends

Office four days

Strumenti

Microsoft Office

Descrizione del lavoro

J.P. Morgan is seeking a Merchant Services Account Specialist in the Merchant Services Solution Center to provide phone-based support and practical solutions for merchants. You will troubleshoot payment processing and account inquiries, delivering exceptional client experiences in a fast-paced team environment.

The role emphasizes ongoing learning, collaboration, and service excellence, with schedules including evenings, bank holidays, and weekends. Office presence required four days per week.