Bilingual Merchant Services Support Specialist

Aumni; Bournemouth; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

J.P. Morgan is seeking a Merchant Services Account Specialist for the Merchant Services Solution Center within Client Onboarding & Service. You will provide phone-based support, troubleshoot payments, and guide merchants with practical solutions.

The role emphasizes fast, professional service and ongoing skills development in a collaborative team. The position requires bilingual English/French communication, the ability to work 4 days in the office, and availability for evenings and weekends as

Qualifications

• Bilingual English/French required.
• Strong verbal and written communication skills.
• Ability to multitask, stay organized and manage competing priorities.
• Comfort working independently with minimal supervision.
• Willingness to work in a fast-paced environment.
• Proficient with Microsoft Office and spreadsheets.

Responsabilités

• Answer merchant calls and drive first-contact resolution.
• Gather, analyze, and document key information from merchant interactions.
• Resolve merchant issues accurately and promptly following policies and procedures.
• Follow up on merchant inquiries and close the loop on next steps.
• Troubleshoot technical problems, identify root causes, and propose solutions.
• Review transactions, deposits, statements, and account information to resolve inquiries.
• Maintain knowledge of products, equipment, features, and services.
• Meet or exceed performance metrics.

Connaissances

Bilingual English/French

Strong verbal & written comms

Multitasking & organization

Independent work

Phone-based support

Microsoft Office

Outils

Microsoft Office

Description du poste

J.P. Morgan is seeking a Merchant Services Account Specialist for the Merchant Services Solution Center within Client Onboarding & Service. You will provide phone-based support, troubleshoot payments, and guide merchants with practical solutions.

The role emphasizes fast, professional service and ongoing skills development in a collaborative team. The position requires bilingual English/French communication, the ability to work 4 days in the office, and availability for evenings and weekends as