Operation Support

JD.COM; Milton Keynes; On-site; GBP 21,000 - 32,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) is seeking an Operations Support professional to coordinate staffing, attendance, and timesheet verification within a fast-paced environment in Milton Keynes. You will liaise with supervisors, HR teams, and service providers to ensure accurate workforce records and smooth daily operations.

The role requires strong communication and organizational skills with bilingual English and Chinese capabilities.

Qualifications

• 2+ years in operations support or a related role.
• Excellent written and spoken English and Chinese.
• Proficiency in MS Office and scheduling systems.

Responsibilities

• Coordinate staffing administration, attendance, and timesheet verification.
• Liaise between supervisors, HR, service providers, and employees.
• Maintain accurate workforce records and on-site onboarding support.
• Monitor attendance and adjust system work hours as needed.
• Review and reconcile working hours with supervisors.
• Oversee labour cost settlement and supplier invoices.
• Support bills management and documentation.
• Maintain organized operational records.

Skills

Strong communication

Organizational skills

Problem solving

Bilingual English/Chinese

Tools

Microsoft Excel

Workforce management systems

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

The Role

We are seeking a detail-oriented and proactive Operations Support professional to join our team. This role is essential in supporting labour operations by coordinating staffing administration, attendance management, timesheet verification, and labour cost settlement. The position requires strong communication skills to effectively liaise between supervisors, HR teams, service providers, and employees. Attention to detail and bilingual communication (English and Chinese) are critical to ensure accurate workforce records and smooth daily operations.

Key Responsibilities

• Support labour personnel administration including recruitment requests, staff replacement coordination, and offboarding processes.
• Maintain personnel records by managing account creation, system access, and scheduling setup or adjustments.
• Provide on-site onboarding support, including assisting new staff with system registration and facial recognition enrollment.
• Monitor and manage attendance records, handling attendance exceptions and adjusting system work hours where necessary.
• Prepare and maintain employee timesheets to ensure accurate recording of working hours.
• Review and reconcile working hours, communicating with supervisors to confirm missing or inconsistent records.
• Coordinate labour cost settlement by receiving, consolidating, and reviewing supplier invoices.
• Follow up on invoice discrepancies through work hour verification and cross-team communication.
• Support bills management including coordination, documentation, and settlement processes.
• Maintain accurate operational records and ensure documentation is properly organized and tracked.

What We're Looking For

• Experience: 2+ years in operations support, workforce coordination, HR administration, or a related role.
• Skills: Strong communication, organizational, and problem‑solving skills with excellent attention to detail.
• Technical Proficiency: Proficiency in Microsoft Office, particularly Excel, with experience using workforce management or scheduling systems.
• Language: Excellent written and spoken English and Chinese, with the ability to communicate clearly with both internal teams and external service providers.
• Communication: Strong interpersonal skills with the ability to coordinate effectively across departments and resolve issues efficiently.
• Mindset: Proactive, reliable, and capable of managing multiple tasks in a fast‑paced operational environment.

Desirable Qualifications

• Experience supporting warehouse, logistics, or labour service provider operations.
• Familiarity with attendance tracking systems or workforce management platforms.
• Experience with invoice reconciliation or labour cost tracking.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.