Bilingual IT Service Desk Agent - Europe Support

Safetykleen; Brentford; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme 5%

Private healthcare from day 1

Cycle to work

Learning and career development

Employee engagement programme

Corporate discounts

EAP 24/7 confidential helpline

Job summary

Safetykleen is hiring a Group IT Service Desk Agent to support employees across Europe from Brentford. The role requires fluency in Spanish, German or Italian and strong English, with three days in the office per week.

You will handle login issues, software/hardware requests, and use remote tools to assist users, while building knowledge bases and delivering broad IT support across Microsoft technologies.

Qualifications

• Around two years’ experience in first-line IT support or service desk.
• Experience in internal IT support across devices, accounts and software.
• Customer-facing environment requiring clear communication and problem-solving.

Responsibilities

• Provide first-line support through walk-ups, Microsoft Teams, live chat, telephone and email.
• Support colleagues in English and your additional European language.
• Resolve login and access problems, software installation queries, hardware provisioning requests and account administration issues.
• Use remote desktop tools to support users working off-site or remotely.
• Troubleshoot and resolve technical issues efficiently, escalating where necessary.
• Take ownership of incidents and requests through to resolution.
• Keep users updated on issue status, expected resolution times and next steps.
• Develop and maintain a knowledge base of common issues and solutions.
• Support effective system monitoring and contribute to a high-quality user experience.

Skills

First-line support

Spanish language

German language

Italian language

Customer focus

Tools

Windows

Azure

Intune

Job description

Safetykleen is hiring a Group IT Service Desk Agent to support employees across Europe from Brentford. The role requires fluency in Spanish, German or Italian and strong English, with three days in the office per week.

You will handle login issues, software/hardware requests, and use remote tools to assist users, while building knowledge bases and delivering broad IT support across Microsoft technologies.