IT Support Specialist — 1st/2nd Line, Global Team

Franke LLC; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Franke LLC in Manchester is seeking an IT Service Desk analyst to join an international team. You will provide on-site support for the Manchester site and coordinate with colleagues across EMEA.

The 2-year contract covers onboarding, incident handling, software provisioning with SCCM, hardware and server maintenance, and collaboration on IT projects. English proficiency and willingness to travel are essential.

Qualifications

• 3 years work experience in the IT Service Desk area.
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN)
• Basic application architecture know-how
• Good analytical and conceptual abilities.
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, like dealing with people
• Flexibility and willingness to travel, driving license required.
• English language skills C2 = Level 16 (oral and writing)

Responsibilities

• 1st and 2nd level support within region
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning with SCCM (Franke Standard Applications)
• Client hardware installation & maintenance (desktop, laptop, VoIP soft phones, tablet, terminal, barcode scanner, laser printer, label printer, copier)
• Server hardware installation & maintenance (Storage and VMs)
• Network support (LAN) and monitoring of WAN
• Server Room maintenance (local contact for Platform Services)
• Introduction of new users
• Asset & Licence Management
• Vulnerability Management for soft & hardware
• Team member of projects

Skills

IT Service Desk experience

Hardware

OS & Software

Mobile devices

Analytical abilities

Communication skills

Independent but team

English (C2)

Tools

ServiceNow

SCCM

LAN/WAN

SAN

VMs

Job description

Franke LLC in Manchester is seeking an IT Service Desk analyst to join an international team. You will provide on-site support for the Manchester site and coordinate with colleagues across EMEA.

The 2-year contract covers onboarding, incident handling, software provisioning with SCCM, hardware and server maintenance, and collaboration on IT projects. English proficiency and willingness to travel are essential.