Bilingual Customer Service Pro: Help Customers Succeed

Orgill; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Extended health & dental

Employee assistance program

Life insurance

Paid time off

Vision care

Job summary

Orgill Canada is seeking a Customer Service Representative to be a frontline partner in ensuring customer success across channels. You will respond promptly, resolve issues, and support Sales and Operations while maintaining accurate records.

The role requires a High School diploma, 2 years of service experience, and familiarity with GSuite and CRM systems. Bilingualism is a plus; hours are Mon-Thu 8:00–16:45, Fri 8:00–15:00, with a compensation package including health benefits and a year-end

Qualifications

• High School diploma or equivalent is required.
• Two years of previous customer service experience.
• Prior experience in retail hardware, lumber, building materials is preferred.
• Working knowledge of GSuite & CRM software.

Responsibilities

• Develop customer relationships by providing support and responding to inquiries in a timely manner.
• Acknowledge, investigate and resolve customer issues.
• Support other departments including Sales and Operations.
• Process orders, invoices, returns, and credits; perform administrative duties.
• Maintain multiple databases and files.
• Ensure and provide professional customer satisfaction and support.

Skills

Interpersonal skills

Organizational skills

Problem solving

Communication skills

Education

High School diploma or equivalent

Tools

GSuite

CRM software

Job description

Orgill Canada is seeking a Customer Service Representative to be a frontline partner in ensuring customer success across channels. You will respond promptly, resolve issues, and support Sales and Operations while maintaining accurate records.

The role requires a High School diploma, 2 years of service experience, and familiarity with GSuite and CRM systems. Bilingualism is a plus; hours are Mon-Thu 8:00–16:45, Fri 8:00–15:00, with a compensation package including health benefits and a year-end