Customer Service Representative (In-Office, not Remote)

Orgill; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Extended health & dental

Employee assistance program

Life insurance

Paid time off

Vision care

Job summary

Orgill Canada is seeking a Customer Service Representative to be a frontline partner in ensuring customer success across channels. You will respond promptly, resolve issues, and support Sales and Operations while maintaining accurate records.

The role requires a High School diploma, 2 years of service experience, and familiarity with GSuite and CRM systems. Bilingualism is a plus; hours are Mon-Thu 8:00–16:45, Fri 8:00–15:00, with a compensation package including health benefits and a year-end

Qualifications

• High School diploma or equivalent is required.
• Two years of previous customer service experience.
• Prior experience in retail hardware, lumber, building materials is preferred.
• Working knowledge of GSuite & CRM software.

Responsibilities

• Develop customer relationships by providing support and responding to inquiries in a timely manner.
• Acknowledge, investigate and resolve customer issues.
• Support other departments including Sales and Operations.
• Process orders, invoices, returns, and credits; perform administrative duties.
• Maintain multiple databases and files.
• Ensure and provide professional customer satisfaction and support.

Skills

Interpersonal skills

Organizational skills

Problem solving

Communication skills

Education

High School diploma or equivalent

Tools

GSuite

CRM software

Job description

Join Orgill Canada, where our mission,"Help Our Customers Be Successful,"isn't just a statement—it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers with the tools, products, and programs they need to thrive. We're more than a team; we're a community dedicated to the success of our customers, striving for excellence and improvement at every turn.

Orgill Canada is an equal opportunity employer; this position is offered in accordance with this principle. Accommodations are available at all stages of the employment process.

We're Hiring:Customer Service Representative

Your Role:In this vital position you're a key partner in our overarching goal to ensure customer success. This front-line support must maintain a positive, empathetic and professional attitude towards our customers. Responding in a timely manner through a variety of channels and resolving customer issues is our main focus.

• Developing customer relationships by providing support and responding to all customer inquiries in a timely manner
• Acknowledging, investigating and resolving customer issues
• Support other departments including Sales and Operations
• Administrative duties including processing orders, invoices, returns, and credits
• Maintain multiple databases and files
• Ensure and provide professional customer satisfaction and support

What We're Looking For:An individual who is able to have excellent interpersonal, organizational, problem-solving, and communication skills. Candidates should be independent, meeting deadlines, and completing objectives with little or no supervision.

• High School diploma or equivalent required
• Two years of previous customer service experience
• Prior experience in the retail or wholesale hardware, lumber, building materials, etc. is preferred
• Working knowledge of GSuite & CRM software (Customer Relationship Management)
• Bilingualism (French and English) is preferred but not required

Hours of Work:Monday - Thursday: 8:00 am - 4:45pm, Friday: 8:00am - 3:00 pm.

Compensation:

• $43,680.00 per annum
• This position is eligible for a bonus of up to 8% of your annual salary based on company performance. Any bonus payment is not guaranteed and is at the discretion of the Company. You must be employed at the time of bonus payment in order to receive any potential bonus. Bonuses are prorated the first year based on your start date.
• Benefits package that includes extended health and dental care, an employee assistance program, life insurance, paid time off, and vision care.

Take the next step in your career with Orgill Canada and be a part of a dynamic team that values your growth and stability.