Bilingual Customer Service Advisor

Camira; Lower Hopton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in sustainable textiles is seeking a Recruitment Specialist to deliver exceptional customer service. This role emphasizes supporting German customers, requiring fluency in both German and English. You will manage order and inquiry processes, ensuring compliance with quality and safety standards. Join a forward-thinking company that values innovation and sustainability, where your contributions will enhance customer experiences and foster long-term relationships. If you are passionate about customer advocacy and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proficient in German and English for customer support.
• Strong customer service skills to manage inquiries effectively.

Responsibilities

• Provide holistic support to customers in order management.
• Act as an advocate for customers, ensuring top-notch service.

Skills

German language skills

English language skills

Customer service skills

Job description

This range is provided by Camira. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Recruitment Specialist | Camira - Designers & manufacturers of sustainable textiles

About our company

Camira is a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability. Camira designs and manufactures environmental fabrics for the commercial, public transport, and residential sectors.

Purpose of the role

To ensure holistic support to customers relating to order management, enquiry management, and discrepancy management. Act as the customer’s advocate to ensure that you and Camira deliver a world-class customer service experience to every customer, every time. You will be looking after our German customers; therefore, German and English language skills are required.

The day to day

• Adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements.
• Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease.
• Ensure customer product and lead