Bilingual Client Success Manager

Gartner; Egham; On-site; GBP 42,000 - 64,000; Full time

Job summary

Gartner, Inc. (NYSE: IT) in Egham, UK, is seeking a Client Success Associate to support existing enterprise clients across multiple business functions.

You will build and manage relationships with senior to junior stakeholders, meet clients virtually to understand priorities, and collaborate with Gartner colleagues to maximize value.

English and Spanish business-level fluency is required, with 3+ years of experience and a bachelor’s degree preferred.

Qualifications

• Must be fluent in Spanish & English at business level.
• 3+ years relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment.
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

Skills

Bilingual Spanish-English

Spanish

English

Customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor’s degree

Job description

Gartner, Inc. (NYSE: IT) in Egham, UK, is seeking a Client Success Associate to support existing enterprise clients across multiple business functions.

You will build and manage relationships with senior to junior stakeholders, meet clients virtually to understand priorities, and collaborate with Gartner colleagues to maximize value.

English and Spanish business-level fluency is required, with 3+ years of experience and a bachelor’s degree preferred.