Client Success Associate, French Speaking

Gartner; Greater London; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Zusammenfassung

Gartner is seeking a client services professional to partner with executives and practitioners across IT, HR, supply chain and other practices in the UK. You will introduce Gartner services, manage accounts and connect clients with experts to maximise their subscription value.

The role focuses on aligning priorities with Gartner resources, driving client satisfaction and growth through data-driven engagement and collaborative problem solving across internal teams.

Qualifikationen

• Fluent in French and English at business level.
• Bachelor's degree preferred with 6+ months relevant experience.
• Proven track record of delighting clients.
• Strong communication, collaboration, prioritization, critical thinking and influencing skills.

Aufgaben

• Partner with clients across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales to ensure Gartner subscriptions are successful.
• Introduce Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize ROI.
• Collaborate with internal Gartner stakeholders to drive service delivery & design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Kenntnisse

Client Engagement

Account Management

Fluency in French

Fluency in English

Communication Skills

Collaboration

Prioritization

Critical Thinking

Influencing Skills

Ausbildung

Bachelor's degree preferred

6+ months relevant professional/internship experience

Jobbeschreibung

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Requirements

• Must be fluent in French & English at business level
• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

Core Competencies

Demonstrates strong client engagement and account management skills, leveraging insights and metrics to enhance client satisfaction and retention. Fluent in French and English, with a focus on delivering innovative solutions and driving business results.

Highest-signal resume keywords

• Client Engagement
• Account Management
• Fluency In French
• Fluency In English
• Communication Skills

ATS Optimization Keywords

Soft Skills

• Collaboration
• Prioritization
• Critical Thinking
• Influencing Skills

Industry Keywords

• IT
• HR
• Supply Chain
• Marketing
• Finance
• Legal
• Sales
• Gartner Services
• Service Delivery
• Business Results