Bilingual Client Services Manager (Italian/English)

Brand Partnership Group; Greater London; Hybrid; GBP 44,000 - 55,000; Full time

Benefits offered by this job

Bonus 20%

Life Assurance 4x salary

Discounts & perks

Job summary

Blue Square is seeking a bilingual English and Italian speaking EMEA Client Services expert to join our retail excellence programme. You’ll act as the direct link between the UK Hub, local market client and in-market partner agency, managing client activity, campaigns and service delivery with a sharp commercial focus.

You’ll track budgets, SLAs and KPIs to drive performance, provide clear updates in the market language, and collaborate across teams to identify growth opportunities across the

Qualifications

• Business fluency in English & Italian, both written and verbal.
• Previous account management or customer-facing experience, ideally across European markets.
• Able to travel and stay away from home in market for much of the working week.
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs.
• Excellent relationship building skills across multicultural, multi-market teams.
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders.

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency.
• Manage client campaigns, requests, projects and end-to-end service delivery.
• Provide clear client updates and stakeholder communication in the relevant market language.
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement.
• Influence, inspire and collaborate across teams, agencies and client stakeholders.
• Identify growth, innovation and best-practice opportunities across the EMEA Hub.

Skills

English & Italian fluency

Account management

Travel willingness

Commercial awareness

Stakeholder management

Project management

Job description

Blue Square is seeking a bilingual English and Italian speaking EMEA Client Services expert to join our retail excellence programme. You’ll act as the direct link between the UK Hub, local market client and in-market partner agency, managing client activity, campaigns and service delivery with a sharp commercial focus.

You’ll track budgets, SLAs and KPIs to drive performance, provide clear updates in the market language, and collaborate across teams to identify growth opportunities across the