Client Services Manager - Bilingual Italian / English

Brand Partnership Group; Greater London; Hybrid; GBP 44,000 - 55,000; Full time

Benefits offered by this job

Bonus 20%

Life Assurance 4x salary

Discounts & perks

Job summary

Blue Square is seeking a bilingual English and Italian speaking EMEA Client Services expert to join our retail excellence programme. You’ll act as the direct link between the UK Hub, local market client and in-market partner agency, managing client activity, campaigns and service delivery with a sharp commercial focus.

You’ll track budgets, SLAs and KPIs to drive performance, provide clear updates in the market language, and collaborate across teams to identify growth opportunities across the

Qualifications

• Business fluency in English & Italian, both written and verbal.
• Previous account management or customer-facing experience, ideally across European markets.
• Able to travel and stay away from home in market for much of the working week.
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs.
• Excellent relationship building skills across multicultural, multi-market teams.
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders.

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency.
• Manage client campaigns, requests, projects and end-to-end service delivery.
• Provide clear client updates and stakeholder communication in the relevant market language.
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement.
• Influence, inspire and collaborate across teams, agencies and client stakeholders.
• Identify growth, innovation and best-practice opportunities across the EMEA Hub.

Skills

English & Italian fluency

Account management

Travel willingness

Commercial awareness

Stakeholder management

Project management

Job description

ARE YOU THE ONE?

We’re looking for a bilingual (English and Italian) EMEA Client Services expert to join our retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

WHAT YOU’LL BE UP TO

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

ARE YOU OUR PERFECT PARTNER?

• Business fluency in English & Italian, both written and verbal (Spanish would be an advantage)
• Previous account management or customer-facing experience, ideally across European markets
• Able to travel and stay away from home in market for much of the working week
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building skills across multicultural, multi-market teams
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £44,000 - £55,000 Per Annum
• + 20% Bonus Company Sick Pay
• + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Development Opportunities

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands tomaintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process.
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.
• If you’re an internal candidate, remember to use your company email address to apply.
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.