Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Amazon UK Services Ltd. - A10; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading company seeks a Bilingual Risk Prevention Specialist to safeguard Amazon's global customer base through transaction evaluation and fraud prevention. This remote role requires proficiency in English and Mandarin, with a focus on maintaining customer trust and site quality. Join a team committed to innovation and excellence in risk management.

Qualifications

• Proficiency in English and Mandarin Chinese.
• Experience in a customer service/retail environment preferred.

Responsibilities

• Investigate suspicious buyer activity to mitigate risks.
• Communicate effectively with various stakeholders regarding potential risks.
• Maintain Amazon's site quality by enforcing policies.

Skills

Problem-solving

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

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Bilingual (Chinese-English) Risk Prevention Specialist, KYC, gb

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Client:

Amazon UK Services Ltd. - A10

Location:

gb, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

ecdee5e432c4

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

WORK LOCATION: This is a remote home-based role. Permanently working from home from any location in the UK.
PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO THE UK.

Contract: 6 months

Start Date: End June/ July

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon’s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities
As part of your role, you will have the opportunity to:


* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.

* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.

* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.

* Participate in other special projects/assignments and partner with appropriate business teams as necessary.

* Consistently achieve/exceed weekly productivity and quality standards.

About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.

BASIC QUALIFICATIONS

• Proficiency in both English and Mandarin Chinese with an ability to compose grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

• Previous work experience in a customer service/retail environment.
• Knowledge of or experience in a fraud/risk management environment.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving skills.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.