Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Amazon; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

Amazon is seeking a Bilingual Risk Prevention Specialist to join their Customer Trust and Partner Support team. This remote role focuses on investigating e-commerce risks, ensuring a high standard of customer experience while maintaining Amazon's site quality. Candidates must be proficient in English and Mandarin, with relevant experience in customer service or risk management.

Qualifications

• Proficient in both English and Mandarin with excellent written communication skills.
• Experience with Microsoft Office tools including Outlook, Word, and Excel.

Responsibilities

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers and merchants to assess risk.
• Maintain site quality by enforcing company policies.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Education

Proficiency in English and Mandarin Chinese

Tools

Microsoft Office

Job description

Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Job ID: 2985833 | Amazon UK Services Ltd. - A10

WORK LOCATION: This is a remote home-based role. Permanently working from home from any location in the UK.
PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO THE UK.

Contract: 6 months

Start Date: End June/July

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to investigating and eliminating online e-commerce risks.

The team's schedule includes shifts and weekends to accommodate Amazon’s 7-day operation. Please note, shift details are confirmed after training, so flexibility is required.

Key job responsibilities

• Investigate suspicious buyer activity and behavior that could pose risks to Amazon, our customers, or merchants.
• Communicate via email and telephone with buyers, merchants, and other stakeholders to assess risk.
• Maintain Amazon's site quality by enforcing company policies.
• Identify and help minimize risks from fraud patterns and trends, following escalation procedures when necessary.
• Participate in special projects and collaborate with relevant teams.
• Achieve or exceed weekly productivity and quality standards.

About the team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest online marketplace. CTPS safeguards all financial transactions across Amazon sites by designing risk mitigation systems and operational processes to minimize risk and build trust.

BASIC QUALIFICATIONS

• Proficiency in both English and Mandarin Chinese, with excellent written communication skills.
• Experience with Microsoft Office tools, including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

• Experience in customer service or retail environments.
• Knowledge of fraud/risk management.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly.

Amazon is an equal opportunity employer committed to diversity and inclusion. We value your skills and passion for discovery, invention, and simplification. Protecting your privacy and data security is a priority. For more details, see our Privacy Notice at https://www.amazon.jobs/en/privacy_page. If you require workplace accommodations during the hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.