Bespoke Fine Jewellery Sales Specialist

Benchpeg Ltd.; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Annual bonus

Commission bonus

Recognition programme

Paid time off

Private healthcare

Pension plan

Training & development

Employee assistance

Job summary

Queensmith in Birmingham seeks a Sales Consultant to guide customers through a high-end jewellery-buying journey, combining warmth, product knowledge and personalised service.

You will work with colleagues in Sales, Operations, and Production to ensure a seamless experience, meet sales targets, and promote services such as resizing and bespoke designs.

With 1–2 years in a customer-facing jewellery role and strong communication, you will help clients choose designs and build lasting relationships.

Qualifications

• 1–2 years’ experience in a customer-facing sales role within fine jewellery.
• Solid knowledge of diamonds and craftsmanship.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome customers warmly and guide them through a professional, supportive, and memorable in-store experience.
• Assist clients in selecting products and provide tailored recommendations based on preferences, style, occasion, and budget.
• Achieve individual sales targets, confidently closing sales and promoting services such as resizing, bespoke designs, and aftercare.
• Maintain strong product knowledge, from diamond specifications to craftsmanship processes, enhancing every conversation with expertise.
• Build long-term relationships through thoughtful follow-up, encouraging trust, loyalty, and repeat business.
• Coordinate with colleagues on appointments, special orders, and service queries to keep the customer journey smooth and organised.
• Demonstrate a high-end service mindset by ensuring the customer experience is consistent across the Queensmith group and continuously aligned with our premium service standards.
• Stay informed on product updates, market trends, and customer insights to elevate both sales performance and customer experience.

Skills

Customer-focused

Sales experience

Communication skills

Relationship-building

Job description

Queensmith in Birmingham seeks a Sales Consultant to guide customers through a high-end jewellery-buying journey, combining warmth, product knowledge and personalised service.

You will work with colleagues in Sales, Operations, and Production to ensure a seamless experience, meet sales targets, and promote services such as resizing and bespoke designs.

With 1–2 years in a customer-facing jewellery role and strong communication, you will help clients choose designs and build lasting relationships.