Bereavement Consultant

Bath and North East Somerset Council; Bath; On-site; GBP 25,000 - 32,000; Full time

Job summary

Bath and North East Somerset Council is seeking a results-driven Bereavement Consultant to join our customer-focused team at Haycombe Cemetery & Crematorium in Bath. In this on-site role you will handle information, advice and guidance across phone, email and face-to-face contacts, in a high-volume environment.

You will process records, manage service requests, maintain electronic records and collaborate with internal teams and external partners to deliver a first-class customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage competing priorities.
• Experience in administration, customer service or information and advice environments.
• Experience of promoting products and services and following a structured sales process, while maintaining a customer-focused approach.
• Strong IT skills and experience using databases and Microsoft Office applications.
• Good level of skill in creating, maintaining and using spreadsheets for data management and reporting.

Responsibilities

• Providing information, advice and guidance to customers via telephone, email and face-to-face contact.
• Managing a wide range of enquiries and service requests.
• Processing records, applications and customer information accurately.
• Maintaining databases and electronic records.
• Working collaboratively with internal teams and external partners.
• Delivering excellent customer service in a high-volume environment.
• Supporting the continuous improvement of administrative processes and customer experience.

Skills

Customer service

Communication skills

Microsoft Office

Data management

Problem solving

Organisation

Tools

Databases

Excel

Job description

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

As this is an operational role the successful applicant will be based at Haycombe Cemetery & Crematorium, Bath – Monday to Friday 0830hrs – 1630 hrs

About the Team

Make a Difference Every Day

Are you passionate about helping people and delivering outstanding customer service?

We're looking for an organised, proactive and customer-focused Bereavement Consultant to join our team.

About the Role

• Providing information, advice and guidance to customers via telephone, email and face-to-face contact.
• Managing a wide range of enquiries and service requests.
• Processing records, applications and customer information accurately.
• Maintaining databases and electronic records.
• Working collaboratively with internal teams and external partners.
• Delivering excellent customer service in a high-volume environment.
• Supporting the continuous improvement of administrative processes and customer experience.

About You

• Has excellent communication and interpersonal skills.
• Demonstrates a high level of professionalism with excellent written and verbal communication skills.
• Is highly organised and able to manage competing priorities.
• Has experience in administration, customer service or information and advice environments.
• Has experience of promoting products and services and following a structured sales process, while maintaining a sensitive and customer-focused approach.
• Can work accurately and efficiently under pressure.
• Has strong IT skills and experience using databases and Microsoft Office applications.
• Has a good level of skill in creating, maintaining and using spreadsheets for data management and reporting.
• Has knowledge of payment systems, financial systems and ordering processes.
• Enjoys problem-solving and helping people find the right solutions.
• Is committed to delivering a first‑class customer experience.

Social Media Key Points

• Customer Service
• Administration & Processing
• Communication Skills
• Sales & Service Promotion
• Financial & Payment Systems
• Spreadsheet & IT Skills
• Busy Office Environment
• Making a Difference Every Day

Interview date: 04/01/2027

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.