Apprentice Revenues & Welfare Officer — Learn & Grow (Remote)

Stockton-on-Tees Borough Council; Tees Valley; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive apprenticeship salary

Paid training time

Generous annual leave

Local Government Pension Scheme

Employee discounts

Job summary

Stockton-on-Tees Borough Council is offering an 18-month apprenticeship in the Revenues, Benefits & Welfare team. You will gain hands-on experience, learn to manage records, and work towards a Level 4 Revenues & Welfare Practitioner qualification while you earn and learn.

The role involves supporting the team with Council Tax, Business Rates, Benefits and Welfare, along with billing, collection, assessments and enforcement under statutory regulations.

Qualifications

• Must have Level 3 qualification or equivalent work experience.
• Minimum 5 GCSEs Grade C/4 or above including English & Maths.
• Strong IT skills including Microsoft Office.
• Excellent communication and report writing abilities.
• Organised and able to work under pressure, with flexibility to work outside normal office hours, including weekends.

Responsibilities

• Support Revenues, Benefits and Welfare teams and maintain records.
• Understand and deliver Council Tax, Business Rates, Benefits and Welfare processes.
• Explain complex matters to customers and provide advice to maximise entitlement.
• Work within statutory regulations and discretionary policies.

Skills

Communication skills

Team player

Organisational skills

Flexibility

Report writing

Working under pressure

Education

Level 3 qualification or equivalent

5 GCSEs including English & Maths

Tools

Microsoft Office (Word & Excel)

Case management systems

Job description

Stockton-on-Tees Borough Council is offering an 18-month apprenticeship in the Revenues, Benefits & Welfare team. You will gain hands-on experience, learn to manage records, and work towards a Level 4 Revenues & Welfare Practitioner qualification while you earn and learn.

The role involves supporting the team with Council Tax, Business Rates, Benefits and Welfare, along with billing, collection, assessments and enforcement under statutory regulations.