Benefits Officer Apprentice: Kickstart Your Local Govt Career

Manchester City Council; Greater Manchester; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave up to 26 days

Extra leave options

Volunteer leave

35-hour week

Defined benefit pension

Employee discounts

Job summary

Manchester City Council is seeking a Benefits Officer Apprentice to join the Benefits Service in a hybrid, 35-hour work week. The role involves assessing benefit claims, processing changes in circumstances, and applying legislation while undertaking IRRV-accredited training over ~18 months.

Applicants must have UK right to work for the full duration and have resided in the UK for the last 3 years; visa sponsorship is not available.

Qualifications

• Apprenticeship route leads to Level 4 Revenues and Welfare Practitioner.
• Applicant must have the right to work in the UK for the full duration of the apprenticeship.
• Residence in the UK for the past 3 years is required; visa sponsorship is not available.

Responsibilities

• Assist in assessing benefit claims using a range of ICT systems affecting residents.
• Process changes in circumstances and apply legislation and guidance.
• Provide customer support within the Benefits service and contribute to accurate service delivery.
• Undertake accredited training through the Institute of Revenues, Ratings and Valuations (IRRV).

Skills

Communication skills

Analytical thinking

Customer service

Education

Level 4 Revenues and Welfare Practitioner apprenticeship

Job description

Manchester City Council is seeking a Benefits Officer Apprentice to join the Benefits Service in a hybrid, 35-hour work week. The role involves assessing benefit claims, processing changes in circumstances, and applying legislation while undertaking IRRV-accredited training over ~18 months.

Applicants must have UK right to work for the full duration and have resided in the UK for the last 3 years; visa sponsorship is not available.