Bench General Manager

Five Guys; Hitchin; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Secret Shopper bonus

Free burgers and shakes on shift

Private medical

Life assurance

Pension scheme

Job summary

Five Guys is seeking a Benchmark General Manager to lead a busy UK store, driving sales, managing costs, and developing a high-performing team. You will model Five Guys values, mentor staff, and ensure a remarkable customer experience as burgers and fries are prepared to perfection.

As Bench General Manager, you’ll own day-to-day operations, coach managers, and deliver strong results while maintaining a positive, fun working environment that reflects our brand standards.

Qualifications

• Hands-on leadership with P&L ownership.
• Able to drive sales while controlling costs.
• Strong customer service focus and people development.

Responsibilities

• Accountable for the store and its people.
• Lead and develop the store team to deliver great burgers and fries.
• Be hands-on on the line with crew and managers.
• Own the P&L and drive sales while controlling costs.
• Ensure smooth day-to-day operations and long-term planning.

Skills

Leadership

Customer service

People management

Decision making

Job description

direction. They will bring our values to life for their team and our customers.

Perks & Benefits

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - FryCup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Apprenticeships to gainrecognised qualifications, skills and progression opportunities
• Enhanced Maternity & Paternity Leave
• Pension scheme

Bench General Manager – Responsibilities

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role modelling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail

Bench General Manager – Characteristics

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people's development at heart

Career Path

Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.

About Five Guys

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day-to-day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.