Bench General Manager

Five Guys; Watford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus 20%

Secret Shopper bonus

Love2Shop vouchers

33 days holiday

Free meals on shift

Private medical

Life insurance

Stream app access

Pension plan

Wellbeing support

Employee discount

Annual conference

Team competitions

Career progression

Job summary

Five Guys is seeking a Bench General Manager to support existing stores in the district, based at Watford. You will lead day-to-day operations, coach teams, and drive profitability while delivering exceptional customer service.

As a brand ambassador, you will own the P&L, optimise sales opportunities, and model Five Guys values. On-shift you may work alongside crew and managers to maintain standards and culture.

Qualifications

• Experience leading store teams and driving profitability.
• Strong leadership and coaching skills with a focus on customer service.
• Willing to be based in Watford and support multiple stores in the district.

Responsibilities

• Lead day-to-day store operations and results.
• Inspire, coach and develop teams to deliver profitability and excellent service.
• Own the store P&L and drive sales while controlling costs.

Skills

Leadership

P&L management

Customer service

Coaching & development

Job description

In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers.

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Apprenticeships to gain recognised qualifications, skills and progression opportunities
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A BENCH GENERAL MANAGER YOU'LL BE

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role modelling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail

AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people's development at heart

INCREDIBLE CAREERS WITH FIVE GUYS

Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office

Five Guys isn't just a job - it can be a career!

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us