F&B Waiter/ess

Sea Containers London; Greater London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

6 complimentary nights a year at Loreグ

Lore Group Employee Rates

Lore Group Family Rates

50% Employee discount

Free meals on duty

Ride-to-Work benefit

Season ticket loan

Quarterly staff awards

Job summary

Sea Containers London is opening Gordon Ramsay at Sea Containers on the South Bank. We are seeking a Waiter/Waitress to deliver outstanding dining experiences, ensuring guests feel welcomed and valued with attentive service and clear communication.

The role requires passion for hospitality, superb guest interaction, and teamwork to maintain a high standard of service. Salary is £12.71 per hour plus a service charge and benefits.

Qualifications

• Passion for hospitality and guest service.
• Excellent communication skills.
• Commitment to delivering exceptional service.

Responsibilities

• Greet guests and escort to tables.
• Present menus and explain items and specials.
• Take orders accurately and relay to kitchen and bar.
• Serve meals and beverages promptly and check guest satisfaction.
• Prepare tables and maintain dining area cleanliness.
• Process payments and provide receipts.
• Collaborate with staff to ensure smooth operations.

Skills

Guest service

Communication

Hospitality

Job description

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

About the Role

We're very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global, opening this autumn 2026. Set directly on the River Thames in the heart of London's South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views. With this, we are looking to add a Waiter/Waitress to the team to really take us to the next level!

As a Waiter/Waitress at Sea Containers London Hotel, you will play a crucial role in delivering outstanding dining experiences to our guests. You will be responsible for providing attentive and efficient service, ensuring that each guest feels welcomed and valued. This role is perfect for someone with a passion for hospitality, excellent communication skills, and a commitment to providing exceptional service.

Key Responsibilities:

• Greet guests warmly and escort them to their tables.
• Present menus and provide detailed information about menu items, including daily specials and dietary options.
• Take accurate food and drink orders and communicate them effectively to the kitchen and bar staff.
• Serve food and beverages promptly and ensure guests have everything they need for an enjoyable meal.
• Check on guests regularly to ensure they are satisfied with their dining experience and address any concerns or requests.
• Prepare tables for meals, including setting up linens, silverware, and glassware.
• Process guest payments and provide accurate change or receipts as necessary.
• Maintain cleanliness and organization of the dining area, including clearing tables and resetting them for the next guests.
• Assist with other duties as needed to ensure smooth operations of the restaurant or bar.
• Collaborate with other staff members to create a positive and efficient work environment.

Salary: £12.71 p/h + service charge (extremely competitive) + benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties