Restaurant Supervisor

Sea Containers London; Greater London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Dinner and drinks

6 complimentary nights per year atLore

Lore Group employee rates

Friends & family rates

Lore Discovery discounts

Restaurant & bar discounts (Lore Group

Spa and cinema discounts

Health cash plan

Volunteer leave

Life Assurance

Job summary

Sea Containers London is seeking a Restaurant Supervisor to lead the front-of-house team and oversee daily restaurant operations on the South Bank. You will ensure high-quality service, guest satisfaction, and smooth service flow in a luxury hotel setting.

Reporting to the Restaurant Floor Manager, you will coach staff, manage reservations, seating plans, and service standards, while leveraging knowledge of menus and upselling opportunities.

Qualifications

• Strong communication and presentation skills required.
• Experience in hotel operations and service quality levels.
• Strong organisation and analytical skills for problem solving.
• Ability to acquire, maintain and influence relationships.
• Knowledge of markets specific to luxury/lifestyle hotel sector.
• Effective conflict and change management skills.

Responsibilities

• Lead and motivate the Restaurant team, coaching and supporting daily operations.
• Oversee reservations, seating plans, staffing, opening/closing procedures and service flow.
• Maintain high service standards and resolve guest concerns professionally.
• Drive team performance, ensure menu knowledge and upselling opportunities.
• Maintain cleanliness, organisation and health/safety compliance of the restaurant.
• Collaborate with kitchen, bar, terrace and management for smooth operations.

Skills

Strong communication

Presentation skills

Hotel operations

Relationship building

Luxury hotel market knowledge

Conflict & change management

Job description

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

The Restaurant Supervisor

As the Restaurant Supervisor, you will play a key role in overseeing the day-to-day operations of our restaurant, ensuring high-quality service, and contributing to the overall success of our dining services. The Restaurant Supervisor will lead the front-of-house team, foster a positive work environment, and strive for excellence in guest satisfaction. The role will report directly to Restaurant Floor Manager and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.

Key Responsibilities

• Lead and motivate the Restaurant team, providing coaching, training, and day-to-day support to deliver exceptional guest experiences.
• Oversee daily restaurant operations, including reservations, seating plans, staffing, opening/closing procedures, and service flow.
• Create memorable guest experiences by maintaining high service standards and resolving guest concerns professionally and proactively.
• Drive team performance and development, ensuring colleagues are confident in service standards, menu knowledge, and upselling opportunities.
• Maintain exceptional operational standards, ensuring the restaurant remains clean, organised, and compliant with all health, safety, and hygiene requirements.
• Collaborate across the business, working closely with kitchen, bar, terrace, and management teams to ensure smooth operations and effective communication.

Skills & Knowledge

• Strong communication and presentation skills
• Experience in hotel operations and service quality levels
• Strong organisation and analytical skills in problem solving
• Ability to acquire, maintain and influence relationships
• Knowledge of the markets specific to the luxury/lifestyle hotel sector
• Effective conflict and change management skills

Salary: £12.71 + very competitive service charge + benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• 2 days paid volunteering leave per year
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme

Location: London