Behaviour Mentor / Pastoral Support Worker

Protocol Education Ltd; Bath; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Weekly PAYE pay

CPD Academy access

Training & development

Dedicated consultant support

Opportunities in mainstream, SEND, SEM

Flexible long-term opportunities

Job summary

Protocol Education Ltd is recruiting Behaviour Mentors and Pastoral Support Workers to work across mainstream, SEND, and SEMH settings. No teaching qualification required; the right attitude, resilience, and commitment to supporting young people are key.

If you're skilled at building relationships, staying calm under pressure, and helping students overcome challenges, this role offers flexible, long-term opportunities with ongoing training and CPD through Protocol.

Qualifications

• A genuine passion for supporting young people.
• Ability to build trust and maintain boundaries.
• Patience, resilience, and adaptability in challenging settings.
• Experience communicating with diverse audiences.
• Commitment to safeguarding and welfare.

Responsibilities

• Supporting pupils both inside and outside the classroom
• Helping students regulate emotions and engage with learning
• Acting as a positive role model and trusted adult
• Delivering one-to-one and small group mentoring sessions
• Supporting behaviour and wellbeing strategies
• Encouraging attendance, engagement, and personal development
• Working closely with teaching staff and pastoral teams

Skills

Building positive relationships

Managing challenging situations

Supporting individuals

Conflict resolution

Strong communication

Resilience in fast-paced environments

Safeguarding and welfare awareness

Team collaboration

Job description

Looking for a career where you can make a real difference?

Maybe you've worked in the police. Perhaps you've been in the military, social care, youth work, probation services, customer service, security, coaching, or another people-focused role.

If you're great at building relationships, staying calm under pressure, and helping people overcome challenges, your skills could be exactly what schools are looking for.

We're recruiting Behaviour Mentors and Pastoral Support Workers to work across a range of educational settings, including mainstream schools, SEND schools, and SEMH provisions. No teaching qualification required, just the right attitude, resilience, and commitment to supporting young people.

Why schools value people from different backgrounds

Working in education isn't just about teaching lessons.

Schools need positive role models. People who can build trust, set boundaries, de-escalate situations, and support young people through difficult moments.

If you've worked in environments where communication, patience, problem-solving, and relationship building are part of your everyday role, you'll already have many of the skills needed to succeed.

Your transferable skills could include:

• Building positive relationships with a wide range of people
• Managing challenging situations calmly and professionally
• Supporting individuals through difficult circumstances
• Conflict resolution and de-escalation
• Strong communication and active listening skills
• Remaining resilient in fast-paced environments
• Safeguarding and welfare awareness
• Working as part of a multi-disciplinary team

What you'll be doing

• Supporting pupils both inside and outside the classroom
• Helping students regulate emotions and engage with learning
• Acting as a positive role model and trusted adult
• Delivering one-to-one and small group mentoring sessions
• Supporting behaviour and wellbeing strategies
• Encouraging attendance, engagement, and personal development
• Working closely with teaching staff and pastoral teams

We're particularly interested in hearing from people with backgrounds in:

• Police and emergency services
• Armed forces
• Youth work
• Social care
• Residential care
• Probation services
• Mental health support
• Sports coaching
• Security and public-facing services
• Customer service and leadership roles

What we're looking for

• A genuine passion for supporting young people
• Confidence building positive relationships
• Strong communication skills
• Patience, resilience, and adaptability
• A proactive and positive attitude
• Experience working with people in challenging or demanding environments

Why work with Protocol Education?

• Weekly PAYE pay, no umbrella company faff
• FREE access to our CPD Academy
• Ongoing training and development opportunities
• Dedicated consultant support throughout your journey
• Opportunities in mainstream, SEND, and SEMH settings
• Flexible and long-term opportunities available

Changing careers can feel like a big step. The good news? You don't need classroom experience to make a difference.

If you've spent your career supporting people, solving problems, and helping others succeed, you may already have everything it takes to thrive in education.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants.

We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.