Beauty Department Lead: Elevate Customer Experience

Sephora USA, Inc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount across brands

Performance-based commission

Paid day off on your birthday

Holiday allowance

Job summary

SEPHORA UK is seeking a Department Manager (Supervisor) in Brent Cross, London to lead a team of Beauty Advisors and deliver exceptional customer experiences. You’ll drive service, sales, and artistry while maintaining operational excellence across stock, cash, and store processes.

You’ll develop others, coach on product knowledge and selling skills, and manage performance with a focus on achieving commercial targets in a fast-paced retail environment.

Qualifications

• Proven experience in a leadership role in retail with oversight of floor, stock or cash operations.
• Ability to coach others in product knowledge, customer experience and service behaviours.
• Strong leadership with the ability to inspire and guide a diverse team.

Responsibilities

• Lead, coach and inspire your team to deliver exceptional service and a seamless in-store experience.
• Enable ongoing training to build expertise in makeup, skincare, fragrance, selling skills, and Sephora service behaviours.
• Set clear goals, support performance, and create personalised development plans for growth.
• Manage day-to-day employee relations including attendance, performance and conduct with professionalism.
• Drive commercial performance by monitoring KPIs, analysing trends and exceeding sales targets.
• Oversee stock and cash operations, deliveries, replenishment, audits and loss prevention.
• Support visual merchandising updates, seasonal moments and brand activations to inspire discovery.
• Resolve customer queries promptly to build loyalty and a positive experience.

Skills

Retail leadership

Customer service excellence

Team coaching

Sales targets

Employee relations

Job description

SEPHORA UK is seeking a Department Manager (Supervisor) in Brent Cross, London to lead a team of Beauty Advisors and deliver exceptional customer experiences. You’ll drive service, sales, and artistry while maintaining operational excellence across stock, cash, and store processes.

You’ll develop others, coach on product knowledge and selling skills, and manage performance with a focus on achieving commercial targets in a fast-paced retail environment.