Beauty Department Lead & Customer Experience Coach

SEPHORA; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount

Birthday day off

Wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Department Manager (Supervisor) to lead a high-performing Beauty Advisor team, delivering exceptional customer experiences and driving sales across cosmetics, skincare, and fragrance. You’ll coach, develop and inspire; manage daily operations, stock, cash, and service standards.

You’ll thrive on developing others, achieving targets in a fast-paced retail environment, and representing SEPHORA’s bold, inclusive culture.

Qualifications

• Experience leading a retail team.
• Ability to coach and develop others in beauty products and service techniques.
• Strong communication and relationship-building skills.
• Commercial mindset with track record of achieving sales targets.
• Comfort using in-store tech to enhance customer experience.

Responsibilities

• Lead, coach and inspire the team to deliver exceptional service and personalised advice.
• Oversee training and development in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours.
• Set goals, monitor performance and create development plans for team members.
• Manage day-to-day employee relations, attendance, performance and conduct.
• Drive commercial performance by analysing trends and leading the team to exceed sales targets.
• Oversee stock, cash operations, deliveries, replenishment and audits.
• Maintain store standards across stockroom, sales floor and service zones.
• Support visual merchandising and brand activations.
• Resolve customer queries promptly to build loyalty.
• Assist with new store openings and stock preparation where applicable.

Skills

Leadership

Coaching

Customer service

Communication

Sales targets

In-store technology

Stock & cash control

Tools

POS system

Job description

SEPHORA UK is seeking a Department Manager (Supervisor) to lead a high-performing Beauty Advisor team, delivering exceptional customer experiences and driving sales across cosmetics, skincare, and fragrance. You’ll coach, develop and inspire; manage daily operations, stock, cash, and service standards.

You’ll thrive on developing others, achieving targets in a fast-paced retail environment, and representing SEPHORA’s bold, inclusive culture.