Store Manager - Lead High-Impact Beauty Team

SEPHORA; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances (shoes, lunch

Competitive pay with annual reviews

Performance-based commission

Employee discount across beauty brands

Birthday day off

Wellbeing platform access

Generous holiday allowance

Job summary

SEPHORA UK is recruiting a Store Manager to lead a bold, inclusive and innovative store. You’ll report to the Regional Retail Manager and drive commercial performance, elevate the customer experience, and inspire a high-performing team to deliver world-class service.

You’ll champion presentation, ops, and service aligned to SEPHORA’s values and enable short- and long-term growth in a fast-paced retail environment.

Qualifications

• Proven experience leading high-performing retail teams.
• Strong customer experience standards and service excellence.
• Excellent analytical skills to interpret sales data and drive decisions.
• Coaching, mentoring and developing people for long-term growth.

Responsibilities

• Provide strategic insight to the Regional Retail Manager through market analysis and opportunities for growth.
• Motivate, coach and develop the store management team with feedback and development plans.
• Develop short- and long-term plans to maximise sales and elevate store performance.
• Use customer insights and local trends to inform product recommendations and stock decisions.
• Ensure exceptional client experience through SEPHORA Attitude behaviours and live coaching.
• Monitor KPIs and drive actions to exceed commercial targets.
• Maintain operational excellence in cash handling, stock management, replenishment and visual merchandising.
• Create a safe, organized, and compliant store environment and uphold health and safety standards.
• Collaborate with Supervisors to align on service, promotions and performance goals.

Skills

Retail leadership

Commercial acumen

Operational excellence

People development

Tools

CRM software

Job description

SEPHORA UK is recruiting a Store Manager to lead a bold, inclusive and innovative store. You’ll report to the Regional Retail Manager and drive commercial performance, elevate the customer experience, and inspire a high-performing team to deliver world-class service.

You’ll champion presentation, ops, and service aligned to SEPHORA’s values and enable short- and long-term growth in a fast-paced retail environment.