Skincare & Fragrance Team Lead

Sephora; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount

Birthday day off

Holiday allowance

Job summary

SEPHORA UK in Manchester is seeking a Supervisor for Skincare & Fragrance to lead a talented Beauty Advisor team, elevate customer consultations and deliver outstanding service.

You'll develop product knowledge, coach staff, drive campaigns, manage inventory and ensure premium store standards while delivering strong commercial results in a fast-paced environment.

This role requires energy, passion for education, and the ability to build relationships with customers and brand partners.

Qualifications

• Proven leadership experience in beauty or retail.
• Strong ability to coach and develop individuals and teams.
• Excellent communication and customer service skills.

Responsibilities

• Leading, coaching and inspiring Beauty Advisors to deliver personalised skincare and fragrance consultations and exceptional client service.
• Providing ongoing training in product knowledge, selling skills, consultation techniques and category trends.
• Staying ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team.
• Driving sales performance through proactive engagement, building long-lasting customer relationships and identifying upsell and cross-sell opportunities.
• Overseeing inventory accuracy, visual standards, merchandising and stock flow to maintain a premium, organised department.

Skills

Leadership

Coaching

Customer Service

Product Knowledge

Communication

Job description

SEPHORA UK in Manchester is seeking a Supervisor for Skincare & Fragrance to lead a talented Beauty Advisor team, elevate customer consultations and deliver outstanding service.

You'll develop product knowledge, coach staff, drive campaigns, manage inventory and ensure premium store standards while delivering strong commercial results in a fast-paced environment.

This role requires energy, passion for education, and the ability to build relationships with customers and brand partners.