Beauty Consultant- London

Guerlain; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading luxury brand as a Beauty Consultant in London. You will embody the values of Guerlain, providing exceptional customer service and driving sales. This role offers both full-time and part-time opportunities, emphasizing a unique customer experience and team engagement.

Benefits

Competitive salary

Excellent benefits

Training programs

Productivity incentives

Brand discounts

Qualifications

• Innate sense of customer service and excellent interpersonal skills.
• Result-oriented with a taste for challenges in a luxury environment.

Responsibilities

• Provide customers with a unique experience and develop a regular clientele.
• Achieve and follow up on individual and team objectives.

Skills

Customer Service

Interpersonal Skills

Sales

Dynamic

Empathetic

Team-oriented

Job description

Join to apply for the Beauty Consultant- London role at Guerlain

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Guerlain Beauty Consultant - London Stores - Full Time & Part Time Roles

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Customer Service

• Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and irreproachable service: active listening to needs, personalized services and proposals, storytelling (make-up, skincare, perfume consultation).
• Develop a regular clientele and expand local and international customer base using tools like clientelling, phone calls, and store animations.
• Participate in customer satisfaction initiatives and propose action plans.

Sales Development

• Apply the Guerlain selling method.
• Achieve and follow up on individual and team objectives.

Team and Maison Engagement

• Embody Guerlain's values.
• Foster team spirit and participate in briefings.
• Respect retail procedures, including merchandising, stock management, and checkout.
• Maintain professional grooming standards.

Profile

• Innate sense of customer service, excellent interpersonal skills, and a passion for sales.
• Result-oriented with a taste for challenges in a luxury environment.
• Ability to listen and advise effectively.
• Soft skills: dynamic, empathetic, exemplary, team-oriented, respectful of confidentiality.

Additional Information

Guerlain has been exploring, innovating, and sublimating for 190 years, with teams driven by creativity and a culture of "why not". We value diversity and are committed to sustainable development, aiming to deliver the best to our customers and the planet.

Remuneration & Benefits

Enjoy competitive salary, excellent benefits, training programs, productivity incentives, and brand discounts. We promote diversity of thought and people.