Beauty Advisor

North America, LLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Beauty Advisor to deliver exceptional customer experiences in a luxury retail environment. The role involves engaging with customers, providing expert product knowledge, and driving sales. Ideal candidates are passionate about beauty and committed to excellence.

Benefits

Discretionary uncapped commission structure

33 days holiday a year

Day off to celebrate your birthday

Enhanced parental leave pay

Reward programs

Qualifications

• Passionate about luxury retail and customer experiences.
• Strong commercial understanding of sales drivers.

Responsibilities

• Provide exceptional customer service and product demonstrations.
• Engage customers to drive sales and brand loyalty.
• Maintain high store standards and visual presentation.

Skills

Interpersonal Skills

Product Knowledge

Job description

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Iconic British brand ghd leads the global market in high-end professional hair styling tools, acclaimed as the UK's top recommended styling brand. Embraced by stylists, consumers, and media alike, ghd merges science, innovation, and luxury to craft cutting-edge hair tools. Renowned for pioneering innovation and superior performance, ghd is dedicated to empowering lives with the power of a good hair day!

What is a ghd Brand Ambassador?

A ghd Brand Ambassador surpasses the typical sales advisor by consistently connecting with customers to provide exceptional service and experiences, embarking them on a journey with our brand. They demonstrate outstanding product knowledge, excellent interpersonal skills, and uphold high store standards. They ensure that customers are given the opportunity to achieve their hair goals for a good hair day every day.

ghd Brand Ambassadors come with a strong commercial understanding of key sales drivers and opportunities to drive company strategy and performance.

These beauty tech enthusiasts thrive in a luxury retail environment, relish the opportunity to delight customers, and develop brand awareness by engaging with customers and driving brand loyalty.

About you

Are you passionate about luxury retail and committed to delivering best-in-class customer experiences? Are you courageous and driven to achieve excellence in sales? Do you love the world of beauty and the ability to give customers the power of a good hair day?? If so, we want you on our team!

What does the role involve?

Customer Experience and Demonstration: Confidently share ghd’s history & expert product knowledge with customers creating opportunities for theatre and ‘play’ in-store to deliver unforgettable customer service and experiences. You will be responsible for ensuring that your customers purchase the best tool for them with unrivalled customer service.

Sales: Actively engage with customers by conducting and encouraging effective sales floor product demonstrations to create a luxury shopping experience, and actively seeking commercial opportunity to drive sales.

Counter Management: Ensure the visual and luxury presentation of the retail concession is always maintained to the highest standard and in line with brand guidelines.

Stakeholder Management: Internally supporting your Regional Manager and wider team to deliver brand growth. Externally engaging with retailer opportunities to support with local activations and eventing, ensuring that ghd is the customer brand of choice.

Employee Benefits

• Discretionary uncapped commission structure, paid monthly
• 33 days holiday a year (pro-rata for part-time positions).
• Day off to celebrate your birthday
• Enhanced parental leave pay
• Reward programs, such as recommend a friend bonuses and discretionary incentive schemes

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Retail and Retail Luxury Goods and Jewelry

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