Beauty Consultant- London

LVMH Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading luxury brand as a Sales Ambassador in London, where you will embody the values of Guerlain and provide exceptional customer experiences. You will be responsible for developing client relationships, ensuring customer satisfaction, and contributing to a dynamic team environment. This role offers competitive salary and excellent benefits in a creative and inclusive workplace.

Benefits

Competitive Salary Package

Brand Discounts

Productivity Recognition Incentives

Qualifications

• Innate sense of customer service and excellent interpersonal skills.
• Ability to listen and advise in a luxury environment.

Responsibilities

• Provide customers with a unique experience and build trust.
• Develop a regular clientele and ensure customer satisfaction.
• Contribute to the overall running and harmony of the counter.

Skills

Customer Service

Interpersonal Skills

Sales

Team Spirit

Listening

Tools

Business Management Application

Job description

London Stores - Full Time & Part Time Roles

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Customer Engagement and Service

• Provide customers with a unique experience by creating a sincere bond: warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and deliver impeccable service: active listening, personalized recommendations, including make-up, skincare, and perfume consultations, storytelling.
• Build a regular clientele and attract local and international customers through tools like clientelling, phone calls, and events.
• Participate in and act on customer satisfaction feedback to improve store performance.
• Apply the Guerlain selling method effectively.
• Achieve and follow up on sales objectives both individually and as a team.

Team and Store Responsibilities

• Foster team spirit and participate actively in team briefings.
• Contribute to the smooth operation of the store, respecting retail standards and sales procedures (checkout, merchandising, stock management).
• Maintain professional grooming standards (uniform, makeup, hair, manicure).

Profile

Candidate Profile

• Innate sense of customer service with excellent interpersonal skills and a passion for sales and challenges.
• Results-oriented with a sense of service in a luxury environment.
• Ability to listen and advise effectively.
• Knowledge of business management applications.
• Dynamic, empathetic, and exemplary in attitude, presentation, and communication.
• Strong team spirit and respect for confidentiality.

Additional Information

Join a World of Exploration!

Guerlain has been innovating and exploring for 190 years, creating perfumes, skincare, and makeup. Our teams are driven by creativity, audacity, and a culture of "why not". We value diversity and are committed to sustainability, beauty, and excellence. We offer comprehensive training, competitive salaries, benefits, incentives, and brand discounts.

Founded by Pierre-François-Pascal Guerlain, our house has a rich history of creating iconic fragrances and pioneering olfactory art. Today, Thierry Wasser continues this legacy, leading with innovation and exclusivity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our culture encourages pushing boundaries, growth, and inclusivity, empowering talent to reach their full potential. Join us and be part of a community that values your talents and aspirations.