Bathroom & Wellness Specialist

Towns Bathrooms; Tonbridge; On-site; GBP 26,000 - 38,000; Full time

Job summary

Towns Bathrooms in Tonbridge, Kent is seeking a Bathroom & Wellness Specialist for a full-time role in our newly expanding showroom. You will guide customers from initial idea through design and ordering, delivering an exceptional showroom experience and turning conversations into sales.

This role emphasizes customer service, product presentation and relationship-building as we grow the Towns Bathrooms brand. Training is provided, and experience in bathrooms or premium retail is an advantage.

Qualifications

• Experience in premium retail or design is advantageous.
• Strong customer-facing skills and ability to sell solutions.
• Ability to understand customer needs and create tailored bathroom/wellness spaces.

Responsibilities

• Welcoming customers and delivering an exceptional showroom experience.
• Ask questions to understand customer goals and upsell suitable products.
• Design bathrooms and wellness spaces with practical, beautiful outcomes.
• Present products confidently and provide tailored solutions.
• Prepare quotations and follow up opportunities.
• Build lasting customer relationships and drive sales.

Skills

Customer service

Sales

Communication

Product knowledge

Tools

CRM

POS

Job description

Towns Bathrooms is growing, and we’re looking for a brilliant Bathroom & Wellness Specialist to join us for the next chapter.

We’re an independent, award-winning bathroom business based in Tonbridge. Since starting in 2011, we’ve built our reputation on exceptional products, thoughtful design and, most importantly, genuinely looking after our customers.

Now we’re taking another exciting step forward.

We’re expanding into significantly larger premises and creating a completely new Bathroom & Wellness showroom, bringing together beautiful bathrooms, steam rooms, saunas, spas and wellness products in an inspiring environment.

We’re looking for the right person to help us bring that vision to life.

The role

Towns Bathrooms – Tonbridge, Kent

Full time | Sunday to Thursday

Help us create something special

Towns Bathrooms is growing, and we’re looking for a brilliant Bathroom & Wellness Specialist to join us for the next chapter.

We’re an independent, award-winning bathroom business based in Tonbridge. Since starting in 2011, we’ve built our reputation on exceptional products, thoughtful design and, most importantly, genuinely looking after our customers.

Now we’re taking another exciting step forward.

We’re expanding into significantly larger premises and creating a completely new Bathroom & Wellness showroom, bringing together beautiful bathrooms, steam rooms, saunas, spas and wellness products in an inspiring environment.

We’re looking for the right person to help us bring that vision to life.

The role

This is an active, customer-focused role for someone who loves talking to people, understands what exceptional service feels like and gets excited about helping customers create spaces they’ll love for years to come.

You’ll guide customers through their complete journey—from the first conversation and initial ideas to designing, specifying and ordering their new bathroom or wellness space.

You’ll be responsible for:

• Welcoming customers and creating an exceptional showroom experience
• Asking the right questions to understand what each customer wants to achieve
• Designing beautiful, practical bathrooms and wellness spaces
• Presenting products, ideas and tailored solutions with confidence
• Preparing accurate quotations and proactively following up opportunities
• Building strong, lasting relationships with customers
• Confidently asking for the order and turning great conversations into sales
• Developing your knowledge of our premium bathroom and wellness brands
• Helping to maintain beautiful and inspiring showroom displays
• Working closely with the wider team to deliver an outstanding customer journey
• Building your expertise in steam, sauna, spa and home wellness
• Playing an important part in the continued growth of the business

You’ll receive product and design training, so bathroom industry experience isn’t essential for the right person .

Experience in bathrooms, kitchens, interiors, design, premium retail, property or consultative sales would certainly be an advantage.

Who we’re looking for

Personality and attitude matter enormously to us.

We’d love to meet someone who is:

Warm and personable

You build rapport naturally and make customers feel welcome, comfortable and confident.

Creative

You can look at a space, understand its potential and help customers imagine what it could become.

Curious

You ask thoughtful questions, listen carefully and take the time to understand what each customer really wants.

Commercial

You enjoy selling and understand that exceptional service and strong sales go hand in hand. You’re comfortable recommending the right solution, following up opportunities and confidently asking for the order.

Organised

You manage details carefully, communicate clearly and keep customers and opportunities moving forward.

Ambitious

You’re excited by growth and want to develop your skills, knowledge and career as the business expands.

Above all, we’re looking for someone who cares about doing things properly and takes genuine pride in delivering an excellent result.

Our mission

Our mission is simple:

To create beautiful bathrooms and wellness spaces that our customers will still love in ten years’ time.

We want every customer to feel listened to, looked after and confident that they’ve chosen the right people.

Rather than beginning with “What products are you looking for?”, we prefer to start with:

“Tell me about the bathroom you want to create.”

That approach is at the heart of the experience we’re building.

Our values

Our values are straightforward and reflected in how we work every day:

Do a great job

Take pride in what you do, pay attention to the details and always aim for an exceptional result.

Genuinely care

Care about the customer, your colleagues, the business and the quality of the finished project.

Be a great person to work with

Treat people with respect, support those around you and contribute positively to the whole team.

Where we’re going

This is an exciting time to join Towns.

Towns Bathrooms was named Tonbridge Business of the Year 2026, and we’re excited to build on that success.

We’re preparing to move into significantly larger premises, where we’re creating a new destination for Bathrooms & Wellness alongside our established plumbing and heating merchant.

Our ambition is to grow the overall business from around £1.7 million in turnover to more than £4 million over the next three years, develop our wellness offering and ultimately open further boutique bathroom showrooms.

We’re investing in our premises, our systems, the way we work and, most importantly, our people.

As the business grows, there will be genuine opportunities for the right person to develop with us and play a meaningful role in what we build next.

Working pattern

Full time – Sunday to Thursday

This role has deliberately been created around a Sunday-to-Thursday working week as we develop the next generation of our showroom and extend the times we’re available to customers.

Friday and Saturday off.

Salary and bonus/commission package will depend on experience.

Interested?

You don’t need to know everything about bathrooms on day one. We’re much more interested in finding someone with the right personality, attitude and potential and teaching them the rest.

You do need to enjoy working with customers and feel comfortable selling. For us, successful selling means listening properly, recommending the right solution, following up consistently and confidently asking for the customer’s order.

If you’re creative, commercially minded, enjoy working with people and would love to help us build one of Kent’s most exciting bathroom and wellness destinations, we’d love to hear from you.

Towns Bathrooms

Tonbridge, Kent