Bartender - Christmas Staff

Langstone Quays Resort; Havant; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free onsite parking

Progression and career development

Pension scheme

Free staff meals

Share of service charges

Job summary

Langstone Quays Resort in Havant is seeking a friendly Bartender to join our Christmas team and deliver exceptional guest service during the festive period.

You'll promote drinks from the library, handle orders on the POS, keep the bar clean, and engage with guests to maximise satisfaction and revenue while adhering to health and safety and cash-handling procedures. Must be 18+ with flexible shifts, including mornings, evenings and weekends.

Qualifications

• Previous hospitality or customer service experience desirable.
• Must be 18+ due to bar work.
• Flexible to a variety of shift patterns including mornings, evenings and weekends.

Responsibilities

• Provide superior guest experience and maximise revenue by upselling from the Drinks Library.
• Input orders into the point-of-sale system, total, process and collect payments.
• Maintain the bar area and outside areas to a high standard.
• Be visible and available to guests at all times.
• Ensure the bar is fully stocked, clean and tidy at all times.
• Build rapport with guests and report guest complaints promptly.
• Adhere to licensing laws and company policies including cash handling.

Skills

Hospitality experience

Confident

Verbal & written communication

Attention to detail

Teamwork

Calm under pressure

Sales skills

Problem solving

Approachable

Education

GCSE English 4+

GCSE Maths 4+

Microsoft Excel (beginner)

Job description

Bartender - Christmas Staff

Job Title: Bartender - Christmas Staff

Department: Food and Beverage

Reporting To: Operations Manager

Primary Job Purpose:

An exciting opportunity has arisen for a Bartender to join our Food & Beverage team for the Christmas Period. The successful Bartender & Server will be providing an excellent guest experience through exceptional service to all our guests, whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction.

The position requires a flexible approach to a variety of shift patterns and includes morning shifts, late evening and weekend shifts. A minimum age of 18 is required due to bar work.

About the role

Roles and Responsibilities:

• To provide a superior guest experience and maximise revenue by promoting and upselling from the Drinks Library

• Responsible for inputting to the point-of-sale system any food & beverage orders, accurately totalling, processing and collecting payments from guests to include, but not limited to, using the point-of-sale system.

• Maintain the bar area and outside areas to a high standard

• Ensure you are visible and available to guests at all times

• To ensure that the bar is fully stocked, clean and tidy at all times.

• To establish a rapport with guests to build loyal and satisfied customers and advise Management/Supervisor of any guest complaints promptly.

• To determine whether individuals have proper identification and serve alcoholic beverages to guests in accordance with statutory and company laws and regulations.

• Maintaining and monitoring, hygiene standards and practices

• Support in the preparation for service, including, cleaning and maintaining glassware and China

• Checking layouts and preparation of tables including room service duties

• Maximise the service opportunities for guests to ensure return visits

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and card payments and end of shift cashing up.

• Be aware of and follow all Health and Safety procedures

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

• Previous experience within hospitality or similar customer service role is desirable

• Confident and approachable

• Good verbal and written communication

• Good attention to detail

• Good team work and can work well alone

• Calm under pressure during busy periods

• Excellent selling and customer service skills

• Can use own initiative and problem solve

• Resilience and calm attitude when dealing with face-to-face complaints

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

• Benefits

  LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

  • Free onsite parking
  • Progression and career development opportunities.
  • Pension Scheme
  • Free staff meals
  • Share of Resort’s service charges on monthly basis

• Skills required

  High standards of presentation and organisation

  Great attention to detail

  Excellent written and verbal communication skills

  Flexible approach to work

  Multi-tasking and time-management skills, with the ability to prioritize tasks.

  Able to follow instruction.

  Attitude required

  Confident and respectful

  Friendly, charming and informative

  Passionate about Customer Service

  Positive can-do attitude

  High standard of personal appearance

  Respectful

  Conscientious

  Approachable and supportive

About the company

LQ is a family run, collection of quality destination led Hotel Resorts.

Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Customer-service experience.

Desired Criteria

• Experience of working to service delivery standards
• Experience of dealing with Customer complaints
• Willingness to undertake further training.
• Microsoft Excel Intermediate leve
• Experience of working to service delivery standards
• Experience of dealing with Customer complaints