Bartender - Christmas Staff

SeeMeHired; England; Presencial; GBP 17.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Free onsite parking

Pension Scheme

Free staff meals

Share of service charges

Resumo da vaga

LQ Resorts is hiring a Bartender/Server for the Christmas period. You will deliver excellent guest experiences with high service standards, promote drinks, and handle payments using the POS system. The role requires flexible shifts including mornings, late evenings and weekends, with a minimum age of 18.

Candidates should be comfortable with stock maintenance, cleaning duties, and adhering to health and safety regulations. Prior hospitality or events experience is desirable.

Qualificações

• Experience in hospitality or events desirable.
• Customer-service experience desirable.
• Good verbal and written communication.
• GCSE English and Maths at C/4 or above.

Responsabilidades

• Provide superior guest experience and maximise revenue by upselling from the Drinks Library.
• Input orders into the POS system, total, process payments from guests.
• Maintain the bar area and outside areas to a high standard.
• Be visible and available to guests at all times.
• Ensure the bar is fully stocked, clean and tidy at all times.
• Follow health and safety procedures and company policies.

Conhecimentos

Guest service

Upselling

Cash handling

Teamwork

Communication

Attention to detail

Calm under pressure

Problem solving

Personal presentation

Formação

GCSE English C/4 or above

GCSE Maths C/4 or above

Ferramentas

POS system

Microsoft Excel (beginner)

Descrição da vaga

An exciting opportunity has arisen for a Bartender to join our Food & Beverage team for the Christmas Period. The successful Bartender & Server will be providing an excellent guest experience through exceptional service to all our guests, whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction. The position requires a flexible approach to a variety of shift patterns and includes morning shifts, late evening and weekend shifts. A minimum age of 18 is required due to bar work.,

• To provide a superior guest experience and maximise revenue by promoting and upselling from the Drinks Library
• Responsible for inputting to the point-of-sale system any food & beverage orders, accurately totalling, processing and collecting payments from guests to include, but not limited to, using the point-of-sale system.
• Maintain the bar area and outside areas to a high standard
• Ensure you are visible and available to guests at all times
• To ensure that the bar is fully stocked, clean and tidy at all times.
• To establish a rapport with guests to build loyal and satisfied customers and advise Management/Supervisor of any guest complaints promptly.
• To determine whether individuals have proper identification and serve alcoholic beverages to guests in accordance with statutory and company laws and regulations.
• Maintaining and monitoring, hygiene standards and practices
• Support in the preparation for service, including, cleaning and maintaining glassware and China
• Checking layouts and preparation of tables including room service duties
• Maximise the service opportunities for guests to ensure return visits
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and card payments and end of shift cashing up.
• Be aware of and follow all Health and Safety procedures

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager., Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.
• Previous experience within hospitality or similar customer service role is desirable
• Confident and approachable
• Good verbal and written communication
• Good attention to detail
• Good team work and can work well alone
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face-to-face complaints, High standards of presentation and organisation

Attitude required Confident and respectful

• Friendly, charming and informative
• Passionate about Customer Service
• Positive can-do attitude
• High standard of personal appearance
• Respectful
• Conscientious
• Approachable and supportive, GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Customer-service experience.

Desired criteria

• Experience of working to service delivery standards
• Experience of dealing with Customer complaints
• Willingness to undertake further training.
• Microsoft Excel Intermediate leve
• Experience of working to service delivery standards
• Experience of dealing with Customer complaints

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Share of Resort's service charges on monthly basis