Sales Associates

Lion Quays Resort; Oswestry; Sur place; GBP 21 000 - 24 000; Plein temps

Avantages offerts par ce poste

Discounts across the resort

Progression and career development

Free staff meals

Free onsite parking

Pension Scheme

Résumé du poste

Lion Quays Resort seeks a motivated Sales Executive (Sales Associate) to join our Revenue team on site. You will handle calls, manage reservations, and maximise revenue by upselling across all resort offerings.

A keen eye for detail, strong communication, and confident phone handling are essential as you contribute to meeting budgeted targets. You will work closely with front desk and spa teams, maintaining excellent service standards, and applying company policies.

Qualifications

• Answer all incoming calls consistently and in a friendly and efficient manner.
• Maintain up-to-date knowledge of the resorts, services, products, and events.
• Take reservations and enter bookings into the system accurately.
• Maximise selling opportunities by adding value at every opportunity.
• Achieve upsell targets.
• Ensure reservation checks are completed daily.
• Maintain, develop, and monitor the client database.
• Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures.
• Be aware of and follow all Health and Safety procedures.
• Attend training sessions when requested.

Responsabilités

• To answer all incoming calls consistently and in a friendly and efficient manner.
• To maintain up-to-date knowledge of the resorts, services, products, and events.
• To take reservations and enter bookings into the system accurately.
• Maximise selling opportunities by adding value at every opportunity.
• Achieve upsell targets.
• To ensure that reservation checks are completed daily.

Connaissances

Customer service

Upselling

Phone skills

Attention to detail

Organisation

Formation

GCSE Maths C/4 or above

GCSE English C/4 or above

Outils

Res-Diary

Ez-runner

Rezlinx

Gifted

Description du poste

Sales Associates

Job Title: Sales Executive

Department: Revenue

Reporting To: Group Revenue Manager

Primary Job Purpose: An exciting opportunity has arisen for a highly-motivated and enthusiastic person to join our team.

To deliver exceptional revenue disciplines, across LQ Resorts to achieve budgeted revenue targets across all business segments in which we operate.

To implement and manage a highly efficient, well-trained, well-informed, and motivated team to deliver outstanding results, time after time.

About the role

Roles and Responsibilities:

• To answer all incoming calls consistently and in a friendly and efficient manner
• To maintain up-to-date knowledge of the resorts, services, products, and events
• To take reservations and enter bookings into the system accurately
• Maximise selling opportunities by adding value at every opportunity
• Achieve upsell targets
• To ensure that reservation checks are completed daily
• Maintain, develop, and monitor the client database
• Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
• Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures
• Be aware of and follow all Health and Safety procedures
• Attend training sessions when requested
• Have knowledge of the spa packages and treatments
• Manage the white space available
• Work with the receptionists on advising availability and offers to fill the gaps
• Work with the spa manager and request therapists when needed
• To be aware at all times of current business targets and to focus at all times on achieving these targets.
• Liaise with front desk staff to communicate the no-shows; late cancellations; overbookings, etc.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

• Ability to work to deadlines
• High standards of presentation, organization and cleanliness
• Great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking over the phone.
• Flexible approach to work
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship, not a one-time event
• To create a team that is enthusiastic, consistent, and committed in the workplace that encourages an open honest, and supportive culture, by working together to create excellence.
• To create an organization with high integrity, that recognizes potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Progression and career development opportunities.
• Free staff meals
• Free gym membership
• Access to wellness programmes
• Share of Resort’s service charges on monthly basis
• Extra days holiday after 2 years
• Free onsite parking
• Pension Scheme

Skills required

• Ability to work to deadlines
• High standards of presentation, organisation and cleanliness
• Great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking over the phone.
• Flexible approach to work
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.

• Positive can-do attitude
• Good organisation skills
• Ability to upsell customers to additional products and services

• Attitude
• Confident and approachable
• Friendly and informative
• Passionate about Customer Service
• High standard of personal appearance
• Respectful
• Conscientious

About the company

LQ is a family run, collection of quality destination led Hotel Resorts.

Required Criteria

• GCSE Maths grade C/4 or above
• Experience working in sales
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of working in public relations, preferably in the hospitality or travel industries
• GCSE English grade C /4 or above

Desired Criteria

• Willingness to undertake further training
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gifted