Sales Associates
LQ Resorts
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Benefits offered by this job
Job summary
LQ Resorts in Oswestry is seeking a Sales Executive to join the Revenue team. You will handle inquiries, take bookings, and upsell resort services to maximise revenue while delivering outstanding guest experiences.
The role requires strong communication, high presentation standards, and the ability to meet targets in a busy hospitality environment. On-site duties and collaboration with front desk and spa teams are essential.
Qualifications
- GCSE Maths grade C/4 or above.
- GCSE English grade C/4 or above.
- Experience working in sales or customer service.
- Experience of dealing with customer complaints.
- Hospitality or travel industry exposure is a plus.
Responsibilities
- Answer all incoming calls consistently and politely.
- Know the resort details, services, products and events.
- Take reservations and enter bookings accurately.
- Maximise selling opportunities and upsell where possible.
- Ensure daily reservation checks and maintain client database.
Skills
Education
Tools
Job description
Job Title: Sales Executive
Department: Revenue
Reporting To: Group Revenue Manager
Primary Job Purpose: An exciting opportunity has arisen for a highly-motivated and enthusiastic person to join our team.
To deliver exceptional revenue disciplines, across LQ Resorts to achieve budgeted revenue targets across all business segments in which we operate.
To implement and manage a highly efficient, well-trained, well-informed, and motivated team to deliver outstanding results, time after time.
Roles and Responsibilities:
- To answer all incoming calls consistently and in a friendly and efficient manner
- To maintain up-to-date knowledge of the resorts, services, products, and events
- To take reservations and enter bookings into the system accurately
- Maximise selling opportunities by adding value at every opportunity
- Achieve upsell targets
- To ensure that reservation checks are completed daily
- Maintain, develop, and monitor the client database
- Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
- Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures
- Be aware of and follow all Health and Safety procedures
- Attend training sessions when requested
- Have knowledge of the spa packages and treatments
- Manage the white space available
- Work with the receptionists on advising availability and offers to fill the gaps
- Work with the spa manager and request therapists when needed
- To be aware at all times of current business targets and to focus at all times on achieving these targets.
- Liaise with front desk staff to communicate the no-shows; late cancellations; overbookings, etc.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:
- Ability to work to deadlines
- High standards of presentation, organization and cleanliness
- Great attention to detail
- Excellent written and verbal communication skills
- Efficient and confident with speaking over the phone.
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office suite.
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship, not a one-time event
- To create a team that is enthusiastic, consistent, and committed in the workplace that encourages an open honest, and supportive culture, by working together to create excellence.
- To create an organization with high integrity, that recognizes potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.
LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:
- Discounts across the resort, including family and friends
- Progression and career development opportunities.
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years
- Free onsite parking
- Pension Scheme
Ability to work to deadlines
- High standards of presentation, organisation and cleanliness
- Great attention to detail
- Excellent written and verbal communication skills
- Efficient and confident with speaking over the phone.
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office suite.
- Positive can-do attitude
- Good organisation skills
- Ability to upsell customers to additional products and services
Attitude
Confident and approachable
- Friendly and informative
- Passionate about Customer Service
- High standard of personal appearance
- Respectful
- Conscientious
- GCSE Maths grade C/4 or above
- Experience working in sales
- Customer-service experience.
- Experience of dealing with Customer complaints
- Experience of working in public relations, preferably in the hospitality or travel industries
- GCSE English grade C /4 or above
- Willingness to undertake further training
- Experience of using Res-Diary; Ez-runner; Rezlinx; Gifted
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
To encourage our team to contribute to excellent working conditions
Are a vital part of LQ Resorts .
Supporting our team’s physical and mental health Providing free gym membership
Delivering employee recognition programmes to reward hard work and effort.
Creating an environment that supports the development of skills, knowledge, qualifications and career progression
Discounts across all Resorts, to encourage leisure time
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking
Salary
£13.21 per hour
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