Barista Maestro: Lead & Elevate Customer Experience

WHSmith Careers; Oxford; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary and pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Descrizione del lavoro

WHSmith is seeking a Team Leader for Costa Coffee Churchill Hospital to inspire the team, keep customer service at the heart of every interaction, and drive sales in a fast-paced hospital retail setting.

You will foster a culture of learning, recognition and inclusion, while ensuring standards, safety and legal compliance across the store. This role offers a pathway to develop leadership and operational excellence.

Competenze

• A passion for coffee and pride in making the perfect drink, for every customer, every time.
• Experience leading from the front, helping your team on the shop floor.
• Proven people development experience, fostering a supportive and inclusive environment.

Mansioni

• Lead and inspire the Costa Coffee Churchill Hospital team to deliver exceptional customer service.
• Drive sales and commerciality while maintaining a learning culture.
• Ensure store facilities are clean, safe, and compliant with standards.

Conoscenze

Customer service

Team leadership

People development

Organisation

Descrizione del lavoro

WHSmith is seeking a Team Leader for Costa Coffee Churchill Hospital to inspire the team, keep customer service at the heart of every interaction, and drive sales in a fast-paced hospital retail setting.

You will foster a culture of learning, recognition and inclusion, while ensuring standards, safety and legal compliance across the store. This role offers a pathway to develop leadership and operational excellence.