Barista Maestro: Inspiring Team Leader in Coffee Service

WH Smith PLC; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Paid annual leave

Job summary

WHSmith PLC’s Costa Coffee Queen Elizabeth Hospital store seeks a Barista Maestro Team Leader who inspires the team to deliver superb customer experiences. You’ll keep customer service at the heart of operations, drive sales and ensure the shop runs smoothly in a busy healthcare environment.

You’ll lead from the front, develop colleagues, and foster an inclusive, engaged team culture while maintaining standards of quality, safety and compliance in daily routines.

Qualifications

• Experience leading a team in a fast-paced hospitality retailer.
• Proven ability to develop staff and maintain service standards.
• Strong customer service and sales focus.
• Organised, proactive, and able to prioritise in a busy environment.

Responsibilities

• Inspire and lead the Costa Coffee team to deliver exceptional customer service.
• Drive sales and commercial awareness while maintaining safety and legality.
• Develop team skills, product knowledge, and self-awareness.
• Monitor store performance and implement improvements.

Skills

Team leadership

Customer service

Sales driven

People development

Organization

Education

Experience in hospitality retail

Job description

WHSmith PLC’s Costa Coffee Queen Elizabeth Hospital store seeks a Barista Maestro Team Leader who inspires the team to deliver superb customer experiences. You’ll keep customer service at the heart of operations, drive sales and ensure the shop runs smoothly in a busy healthcare environment.

You’ll lead from the front, develop colleagues, and foster an inclusive, engaged team culture while maintaining standards of quality, safety and compliance in daily routines.