Cafe - Barista Maestro

WH Smith PLC; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Paid annual leave

Job summary

WHSmith PLC’s Costa Coffee Queen Elizabeth Hospital store seeks a Barista Maestro Team Leader who inspires the team to deliver superb customer experiences. You’ll keep customer service at the heart of operations, drive sales and ensure the shop runs smoothly in a busy healthcare environment.

You’ll lead from the front, develop colleagues, and foster an inclusive, engaged team culture while maintaining standards of quality, safety and compliance in daily routines.

Qualifications

• Experience leading a team in a fast-paced hospitality retailer.
• Proven ability to develop staff and maintain service standards.
• Strong customer service and sales focus.
• Organised, proactive, and able to prioritise in a busy environment.

Responsibilities

• Inspire and lead the Costa Coffee team to deliver exceptional customer service.
• Drive sales and commercial awareness while maintaining safety and legality.
• Develop team skills, product knowledge, and self-awareness.
• Monitor store performance and implement improvements.

Skills

Team leadership

Customer service

Sales driven

People development

Organization

Education

Experience in hospitality retail

Job description

Barista Maestro - Costa Coffee – Queen Elizabeth Hospital Birmingham

Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with Costa Coffee.

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.

As a Team Leader in our Costa Coffee Queen Elizabeth Hospital store, you’ll lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us.

What being a Team Leader is all about:

• As a Barista Maestro you’ll be the Team Leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and commerciality.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.
• Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

What our Store Leadership Team would love to see:

• A passion for coffee and a pride for making the perfect drink, for every customer, every time!
• Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
• Someone who can energise, influence and motivate the team to deliver exceptional service and performance.
• Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.