Barista Team Leader & Customer Experience Champion

WHSmith Careers; Colchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Deals with retail partners

Employee Assistance Programme

Job summary

WHSmith is seeking a Costa Coffee Barista Maestro / Team Leader to inspire your team to deliver exceptional customer service, hit business objectives, and create a working environment where colleagues can develop and succeed. You will guide and engage staff on the shop floor, foster learning and recognition, and ensure the store operates safely and legally.

We offer salary plus benefits including pension, cycle to work, paid annual leave and staff discounts.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong customer-service delivery and coaching skills.
• Ability to clearly communicate and develop colleagues.
• Flexibility to support other stores in the area.

Responsibilities

• Guide and engage your team to deliver excellent standards and results.
• Create a culture of learning, support and recognition.
• Support colleagues in an environment where everyone feels valued and welcome.
• Ensure the store operates safely and legally.

Skills

Team leadership

Customer service

Communication

KPI awareness

Job description

WHSmith is seeking a Costa Coffee Barista Maestro / Team Leader to inspire your team to deliver exceptional customer service, hit business objectives, and create a working environment where colleagues can develop and succeed. You will guide and engage staff on the shop floor, foster learning and recognition, and ensure the store operates safely and legally.

We offer salary plus benefits including pension, cycle to work, paid annual leave and staff discounts.