Cafe - Barista Maestro

WH Smith PLC; Oxford; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary and pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Descrizione del lavoro

WHSmith is seeking a Team Leader for Costa Coffee Churchill Hospital to inspire the team, keep customer service at the heart of every interaction, and drive sales in a fast-paced hospital retail setting.

You will foster a culture of learning, recognition and inclusion, while ensuring standards, safety and legal compliance across the store. This role offers a pathway to develop leadership and operational excellence.

Competenze

• A passion for coffee and pride in making the perfect drink, for every customer, every time.
• Experience leading from the front, helping your team on the shop floor.
• Proven people development experience, fostering a supportive and inclusive environment.

Mansioni

• Lead and inspire the Costa Coffee Churchill Hospital team to deliver exceptional customer service.
• Drive sales and commerciality while maintaining a learning culture.
• Ensure store facilities are clean, safe, and compliant with standards.

Conoscenze

Customer service

Team leadership

People development

Organisation

Descrizione del lavoro

Barista Maestro - Costa Coffee – Churchill Hospital

Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with Costa Coffee.

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.

As a Team Leader in our Costa Coffee Churchill Hospital store, you’ll lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us.

What being a Team Leader is all about:

• As a Barista Maestro you’ll be the Team Leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and commerciality.

• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.
• Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

What our Store Leadership Team would love to see:

• A passion for coffee and a pride for making the perfect drink, for every customer, every time!
• Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
• Someone who can energise, influence and motivate the team to deliver exceptional service and performance.
• Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.