Bar Tender

Allscreens Nationwide Ltd; Kings Langley; On-site; GBP 18,000 - 22,000; Full time

Job summary

Hunton Park Hotel is seeking a guest-facing team member to deliver high-quality Food & Beverage service and maximise sales opportunities. You will ensure excellent customer service within brand guidelines and comply with legal requirements.

You will work as part of a team, handling guest queries with courtesy, maintaining a professional appearance, and supporting departmental targets across people, customer, profit, and sales goals.

Qualifications

• Enjoy working with the public and being part of a team.
• Confident, pleasant and an articulate communicator; able to stay calm under pressure and courteous when dealing with difficult situations.
• Must be efficient, organised and self motivated.
• Have a good personal standard projecting a professional image at all times.

Responsibilities

• Attend service briefings at the beginning of each shift and a handover at the end of each shift.
• Build productive working relationships with guests and staff.
• Ensure clear and accurate communication between departments to meet requests on time and to the expected standard.
• Assist in maintaining the cleanliness of the department.
• Deliver service in line with CELEB service values and ensure a engaging customer experience throughout interactions.
• Wear appropriate clothing and maintain high personal grooming standards.
• Ensure all legislative training is adhered to and carried out effectively.

Skills

Excellent communication

Public-facing

Team player

Organised

Professional image

Job description

Reporting to: Restaurant and Bars Manager

Purpose of Role

To deliver a consistent high quality Food & Beverage service to all guests maximising on all sales opportunities. You will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.

Personal Specification

• Enjoy working and dealing with the public and being part of a team.
• Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
• Must be efficient, organised and self motivated.
• Have a good personal standard projecting a professional image at all times.

Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales.

Key Responsibilities

People

• Attend service briefings at the beginning of each shift and a handover at the end of each shift
• Build productive working relationships with guests and staff
• Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
• Assist in maintaining the cleanliness of the department.
• Ensure you deliver service in line with the CELEB service values, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay
• Wear the appropriate clothing for your role and maintain a high standard of personal grooming
• Ensure all legislative training is adhered to and carried out effectively and efficiently.

Customer

• To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
• To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained
• To ensure the customer is treated correctly, first time, every time
• Ensure all customers receive a warm welcome first time every time
• Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control

Profit

• To assist in the achieving of weekly, monthly and quarterly goals and targets within the department
• Utilising your product and Venue knowledge, make suggestions to customers to enhance their experience and maximise on upsell opportunities
• To be familiar with and promote other hotels within the group
• Actively participate in any revenue and sales activities operated by Hunton Park Hotel plus any specific operational activities