RESTAURANT MANAGER

Moksha of New Malden Limited; United Kingdom; On-site; GBP 32,000 - 46,000; Full time

Job summary

Moksha of New Malden Limited is seeking an experienced Restaurant Operations Manager to oversee day-to-day running of the restaurant and bar, ensuring exceptional customer service, efficient business performance, and full compliance with UK food safety legislation.

You will lead staff, plan rosters, manage budgets and stock, monitor quality and service standards, handle supplier negotiations, and implement campaigns to boost sales and guest satisfaction while maintaining hygiene and safety.

Qualifications

• Oversee day-to-day restaurant operations and service quality.
• Ensure compliance with UK Food Safety legislation and health & safety standards.
• Lead and develop restaurant staff, including rosters and performance reviews.

Responsibilities

• Manage opening/closing procedures and daily cash handling.
• Monitor food quality, presentation and service standards.
• Prepare budgets and control labour and operating costs.
• Place orders with approved suppliers and manage stock levels.
• Develop promotional campaigns and seasonal offers to boost sales.
• Prepare weekly/monthly management reports and KPI analysis.

Skills

Operations management

Staff management

Customer service

Financial management

Stock & supplier management

Food safety & compliance

Marketing & promotions

Reporting & analytics

Job description

Job Purpose

To manage the day-to-day operations of the restaurant, ensuring exceptional customer service, efficient business performance, compliance with UK food safety legislation, and achievement of financial and operational objectives.

Key Roles & Responsibilities

Operations Management

• Oversee the daily operation of the restaurant and bar.
• Ensure smooth opening and closing procedures.
• Monitor food quality, presentation, and service standards.
• Maintain high standards of cleanliness throughout the premises.
• Ensure compliance with all Health & Safety and Food Hygiene regulations.

Staff Management

• Recruit, train, supervise, and develop restaurant staff.
• Prepare staff rotas and manage working hours.
• Conduct staff meetings and performance reviews.
• Ensure excellent customer service standards are maintained.
• Resolve staff issues and manage disciplinary matters where required.

Customer Service

• Welcome customers and ensure an exceptional dining experience.
• Handle customer complaints professionally.
• Monitor customer feedback and implement improvements.
• Develop customer loyalty initiatives.

Financial Management

• Prepare budgets and monitor operating costs.
• Control labour costs and staffing budgets.
• Monitor daily sales and profitability.
• Handle cash reconciliation and banking procedures.
• Approve supplier invoices and oversee purchasing.

Stock & Supplier Management

• Monitor stock levels of food, beverages, and consumables.
• Place orders with approved suppliers.
• Negotiate with suppliers where appropriate.
• Reduce wastage and improve stock control.

Food Safety & Compliance

• Ensure compliance with:
• Food Safety Act 1990
• Food Hygiene Regulations
• Health & Safety at Work Act
• Licensing Act 2003
• Maintain SFBB (Safer Food Better Business) documentation.
• Ensure staff receive appropriate food hygiene training.
• Manage pest control, cleaning schedules, and maintenance records.

Marketing & Business Development

• Develop promotional campaigns and seasonal offers.
• Manage social media and online reputation.
• Liaise with local businesses and community groups.
• Organise special events and themed evenings.
• Monitor competitors and market trends.

Licensing & Legal Compliance

• Ensure compliance with alcohol licensing conditions.
• Manage age verification procedures (Challenge 25).
• Ensure employment law and right-to-work checks are completed.
• Maintain GDPR compliance for customer information.

Reporting

• Prepare weekly and monthly management reports.
• Analyse sales performance and KPIs.
• Report financial performance to Directors.
• Implement strategies to improve profitability and customer satisfaction.