Àclèaf - Waiter/Waitress

Boringdon Hall; Plymouth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Service charge

Gym & spa membership

Food & beverage discount

Bed & breakfast discount

GAIA skincare discount

Friends & Family rates

Love to Shop vouchers

Cycle to work

Annual Christmas Event

Wagestream access

Job summary

Àclèaf at Boringdon Hall in Plymouth seeks a hospitality professional to deliver exceptional service in a Michelin‑starred environment. You will welcome guests, maintain five‑star standards, and contribute to a memorable stay within the historic 16th‑century manor house that houses Gaia spa.

The role emphasizes guest experience, attention to detail, and a calm, proactive attitude while collaborating with the F&B team to drive guest satisfaction and sales.

Qualifications

• Hospitality experience preferred.
• High presentation standards.
• Calm, can-do attitude.
• Excellent guest service skills.
• Attention to detail and forward thinking.
• Strong team player with ability to work autonomously.

Responsibilities

• To ensure all guests receive a warm welcome and are treated to exceptional hospitality.
• To minimise and handle complaints professionally per policies.
• To work in line with company policies and manuals.
• Work with the F&B Manager & Supervisor to maximise sales and achieve targets.
• Control stock and staff costs in the absence of Restaurant Manager & Supervisor.
• Follow all hotel policies as outlined in training materials.
• Serve food and drinks quickly, maintaining five-star standards.
• Keep up to date with promotions and new products.
• Inform guests of offers on food and drinks range.
• Assist in any events set-ups per procedures.
• Maintain accurate billing and process all reception sales.
• Observe cleaning rotas and health and safety regulations.
• Ensure financial reporting diligence per policy.
• Communicate across departments and with the hotel team.
• Understand Fire Procedures, Health & Safety, COSHH, Infection Control, and Emergency Aid.
• All other duties as required.

Skills

Hospitality experience

Presentation standards

Calm attitude

Guest service

Attention to detail

Autonomous/team player

Job description

Do you like the idea of creating exceptional experiences in a Michelin‑starred restaurant, where every detail of service matters?

Àclèaf is a highly ambitious restaurant that dreams big when it comes to guest experience, delivering warmth, professionalism and unforgettable moments alongside outstanding food and wine.

Àclèaf is situated within Boringdon hall, a 5 star, 16thcentury manor house which is also home to Gaia spa and sits on the edge of Dartmoor. Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa Tokens & recognition scheme 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• Hospitality Experience (preferred)
• High presentations standards
• Has a calm, can do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong team playerwith the ability to work autonomously

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in the Restaurant Managers& Supervisor absence.
• To follow all hotel policies as outlined in your training manual:
• Serve food and drinks, quickly and efficiently, meeting our five star standards.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drink range
• To assist in any function or events set ups in accordance with procedures
• To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
• Ensure high standards of financial and reporting diligence in accordance with company policy
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required