Bar Supervisor

JR United Kingdom; London; On-site; GBP 33,000 - 42,000; Full time

Job summary

An established luxury boutique hotel in the heart of Chelsea is seeking a passionate Supervisor to enhance guest experiences and ensure seamless operations. This role involves managing dining services, training staff, and maintaining high service standards. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and a flair for creating memorable experiences. Join a dedicated team in a beautifully restored property that offers unique opportunities for personal and professional growth. If you thrive in a dynamic environment and are excited about the hospitality industry, this could be your perfect fit!

Benefits

Increased holiday allowance with length of service

Complimentary meal while on duty

HSF Health Plan

Optical cost reimbursement

Complimentary coverage for partner and children

High street and grocery shopping discounts

Discounted cinema tickets

Access to a 24/7 GP advice line

Learning and development opportunities

Contributory pension scheme

Qualifications

• Minimum 2 years of experience in a similar role within a luxury property.
• Strong upselling skills and excellent customer service know-how.

Responsibilities

• Manage restaurant and in-room dining services while ensuring guest satisfaction.
• Analyze financial data to support decision-making and forecast revenues.

Skills

Customer Service

Upselling Skills

Communication Skills

Leadership Skills

Knowledge of Wines and Champagne

Flexibility to Work Late Hours

Creativity

Ability to Work Under Pressure

Education

Experience in Luxury Property

Job description

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• Base Salary: £33,000 per year (£15.86 per hour), plus a service charge ranging from £8,000 to £9,000 gross per annum.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Learning and development opportunities.
• Contributory pension scheme*

What will I be doing?

As a Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests while maintaining the seamless operation and financial success of the restaurant, bar, and in-room dining services. You will collaborate closely with our team to enhance guest satisfaction and foster a culture of continuous improvement. This role demands excellent communication skills, a customer-focused mindset, and the ability to cultivate positive relationships.

Operational Management:

• Assist in the comprehensive management of restaurant, and in-room dining services.
• Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives.
• Monitor compliance with health, safety, sanitation, and alcohol awareness standards.
• Engage in show rounds, daily briefings, and debriefs.
• Interact with hotel guests and VIPs, providing VIP reports to the Executive Management Team.
• Coordinate and facilitate staff training, including regular tastings.

Financial Performance Management:

• Meet established cost of sales targets.
• Analyse financial data to support decision-making and forecast potential revenues and costs.
• Exercise cost control measures while maintaining service standards.

Health and Safety Management:

• Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations.
• Act in accordance with fire safety instructions and promote a safe working environment.
• Attend and stay updated on mandatory training and legislative changes.

Staffing and Team Development:

• Assess staffing needs and develop plans for future growth.
• Coach, train, and nurture both management and hourly employees.
• Elevate team performance, morale, productivity, and enthusiasm.

What are we looking for?

• Minimum 2 years of experience in a similar role within a luxury property (pre-opening experience is highly desirable).
• Excellent knowledge of wines and champagne.
• Strong upselling skills and customer service know-how.
• Outgoing personality with a passion for creating unique experiences.
• Stay informed about new trends, fashions, art, and culture.
• Ability to speak and write French is desirable but not essential.
• Self-starter with creativity, high drive, and result-oriented approach.
• Strong work ethic and ability to handle tasks under pressure and meet deadlines.
• Strong leadership skills to motivate the team and maintain a high level of service.
• Flexibility to work late hours, as the bar typically closes around 1 or 2 AM.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.