Bars Assistant

Manor Hotel Meriden; Meriden; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Free gym membership

Discounted food & beverage

Discounted stays within the group

Job summary

Manor Hotel Meriden is seeking a friendly Bars Assistant to deliver exceptional hospitality and ensure smooth bar service. You will welcome guests, take orders, and handle payments with accuracy, while maintaining a clean, well-stocked bar and friendly atmosphere.

In this role you will upsell menu items, assist with bar food service, manage glassware, and support the team to exceed guest expectations during shifts.

Qualifications

• Experience in a similar hospitality environment.
• Delivered high level of guest care and service.
• Able to upsell and promote menu items.

Responsibilities

• Supply the highest level of guest care and service to guests, staff, and visitors.
• Prepare bar area and dispensing equipment before service.
• Attain product knowledge and pricing for beverages.
• Prepare drinks orders and take orders from guests.
• Handle cash transactions and process payments.
• Wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Understand bar food menu and beverage stock list.
• Upsell additional menu items to generate incremental revenue.
• Maintain a 'No Empty Glasses and No Empty Tables' culture.
• Count takings and complete cashier reports at end of shift.
• Comply with Alcohol Licensing regulations.
• Follow departmental cleaning rota standards.
• Assist guests with courtesy and excellent customer care.

Skills

Customer service

Hospitality

Cash handling

Teamwork

Tools

POS system

Job description

We have an exciting opportunity for a Bars Assistant to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

As our Bars Assistant you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service by being highly attentive to detail and being capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

As our Bars Assistant you will:

• Supply the highest possible level of guest care and service to the guests, internal and external.
• Prepare bar area and dispensing equipment prior to service.
• Attain a high level of product knowledge and pricing.
• Prepare drinks orders for guests according to specified recipes in accordance with specified measuring systems.
• Take orders, dispense drinks, serve at bar and tables (where applicable) and handle cash transactions.
• Collect, wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Have a full understanding of bar food menu and beverage stock list.
• Actively promote additional menu items using upsell techniques to generate incremental revenue.
• Maintain a “No Empty Glasses and No Empty Tables” culture, ensuring every guest is served with minimal waiting time.
• Process all payment methods accordingly. Count takings at end of shift and complete designated cashier reports.
• Comply with all aspects of ‘Alcohol Licensing’ regulations.
• Carry out tasks as shown on the departmental cleaning rota as to the standards required.
• Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.