Bars Operative

Manor Hotel Meriden; Meriden; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Free gym and golf club membership

Discounted food & beverage

Discounted stays within the group

Job summary

Manor Hotel Meriden is seeking a Bars Operative to deliver outstanding hospitality and guest service. You will play a key role in a warm, personable team, bringing a can-do attitude and a passion for exceeding guest expectations.

You will be responsible for preparing the bar, taking orders, serving drinks and food, handling cash, upselling, and ensuring cleanliness and stock accuracy. Onsite parking, gym and golf club access, and restaurant discounts are included.

Qualifications

• Experience in a similar hospitality environment delivering guest service.
• Attention to detail with a passion for consistent standards.
• Warm, personable, can-do team player.

Responsibilities

• Provide high levels of guest care and service to all guests.
• Prepare bar area and dispensing equipment before service.
• Develop product knowledge and pricing.
• Prepare drinks according to recipes and measuring systems.
• Take orders, dispense drinks, serve at bar and tables, handle cash.
• Collect, wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Understand bar food menu and beverage stock lists.
• Upsell additional menu items to increase revenue.
• Maintain a no empty glasses/no empty tables culture.
• Process all payment methods and count takings at shift end.
• Follow Alcohol Licensing regulations.
• Carry out tasks from the cleaning rota to required standards.
• Assist guests with hospitality and social skills.

Job description

We have an exciting opportunity for a Bars Operative to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

• free onsite parking
• free membership to our state of the art gym and golf club
• discounted food & beverage
• discounted stays within the group

As our Bars Operatve you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service by being highly attentive to detail and being capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

As our Bars Operative you will:

• Supply the highest possible level of guest care and service to the guests, internal and external.
• Prepare bar area and dispensing equipment prior to service.
• Attain a high level of product knowledge and pricing.
• Prepare drinks orders for guests according to specified recipes in accordance with specified measuring systems.
• Take orders, dispense drinks, serve at bar and tables (where applicable) and handle cash transactions.
• Collect, wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Have a full understanding of bar food menu and beverage stock list.
• Actively promote additional menu items using upsell techniques to generate incremental revenue.
• Maintain a "No Empty Glasses and No Empty Tables" culture, ensuring every guest is served with minimal waiting time.
• Process all payment methods accordingly. Count takings at end of shift and complete designated cashier reports.
• Comply with all aspects of ‘Alcohol Licensing’ regulations.
• Carry out tasks as shown on the departmental cleaning rota as to the standards required.
• Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.