Bar / Front of House Supervisor

WSH Group; Old Craighall; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Birthday day off

Career development opportunities

Free lunch on shift

Discounts and cashback

Enhanced parental leave

Extra birthday day off

Wedding/commitment day off

Job summary

WSH Group is seeking a Front of House Supervisor at Queen Margaret University to lead front of house operations with a focus on exceptional service and student engagement. The role requires supervisory hospitality experience and a positive, proactive approach to team leadership.

You will oversee opening/closing procedures, mentor staff, and ensure compliance with licensing, health & safety, and venue standards.

Qualifications

• Previous supervisory bar/hospitality experience.
• Confident and supportive leadership style.
• Strong communication and people skills.
• Positive, solutions-focused mindset.
• High standards and attention to detail.

Responsibilities

• Supervise front of house operations and maintain service standards.
• Support opening and closing procedures.
• Lead customer interactions with professionalism and warmth.
• Contribute ideas for drinks, promotions and student events.
• Motivate, train and support team members.
• Ensure licensing, health & safety and company procedures.
• Resolve customer queries and support a positive experience.
• Create a welcoming, inclusive team culture.

Skills

Leadership

Communication

People skills

Attention to detail

Customer service

Job description

We are looking for Supervisor to join our amazing team, at Queen Margaret University. We are looking for an individual who has a real passionfor the Hospitality industry, is keen to becollaborativeand takespridein their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individualwho strives to exceed expectations at every turn.

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role.

Job Description

Front of House Supervisor

Location: Queen Margaret University Hours 40 Salary: £13.65PH Contract: Full Time

What you’ll be doing

• Supervise front of house operations and maintain service standards.
• Support opening and closing procedures.
• Lead customer interactions with professionalism and warmth.
• Contribute innovative ideas for drinks, promotions and student-led events, helping to keep the bar relevant, exciting and appealing to our student community.
• Motivate, train and support team members.
• Ensure compliance with licensing, health & safety and company procedures.
• Resolve customer queries and support a positive customer experience.
• Help create a welcoming, inclusive and collaborative team culture.

Qualifications

What we’re looking for

• Previous experience in a supervisory bar / hospitalityrole
• A confident and supportive leadership style
• Strong communication and people skills
• A positive, solutions-focused mindset
• High standards and strong attention to detail

Additional Information

• An annual day off for your birthday
• Apprenticeship and career development opportunities
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Enhanced parental leave
• Extra day off for your birthday
• Extra paid day off for your wedding or commitment day