Bar / Front of House Supervisor

Baxter Story; Dalkeith; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Birthday day off

Career development opportunities

Free lunch on shift

Discounts & cashback at retailers/leIS

Cycle-to-work scheme

Enhanced parental leave

Grandparent leave

Extra day off for birthday

Extra day off for wedding/commitment

Job summary

BaxterStorey in Dalkeith near Queen Margaret University is seeking a Front of House Supervisor to lead a welcoming hospitality team. This 40-hour-per-week role pays £13.65 per hour and involves upholding service standards across front of house and supporting opening/closing procedures.

Ideal candidates have supervisory experience, a confident leadership style and a passion for delivering excellent customer service in a student-focused environment.

Qualifications

• Previous supervisory experience in bar/hospitality.
• Confident and supportive leadership style.
• Strong communication and people skills.
• Passion for customer service.
• Positive, solutions-focused mindset.
• High standards and strong attention to detail.

Responsibilities

• Supervise front of house operations and maintain service standards.
• Support opening and closing procedures.
• Lead customer interactions with professionalism and warmth.
• Contribute ideas for drinks, promotions and student-led events.
• Motivate, train and support team members.
• Ensure licensing, health & safety and company procedures.
• Resolve customer queries and support a positive customer experience.
• Help create a welcoming, inclusive and collaborative team culture.

Skills

Supervisory experience

Leadership

Communication

Customer service

Attention to detail

Job description

Company Description

We are looking for Supervisor to join our amazing team, at Queen Margaret University. We are looking for an individual who has a real passionfor the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we're looking for a talented individualwho strives to exceed expectations at every turn.

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role.

Job Description

Front of House Supervisor

Location: Queen Margaret University Hours 40 Salary: £13.65PH Contract: Full Time

What you'll be doing

• Supervise front of house operations and maintain service standards.
• Support opening and closing procedures.
• Lead customer interactions with professionalism and warmth.
• Contribute innovative ideas for drinks, promotions and student-led events, helping to keep the bar relevant, exciting and appealing to our student community.
• Motivate, train and support team members.
• Ensure compliance with licensing, health & safety and company procedures.
• Resolve customer queries and support a positive customer experience.
• Help create a welcoming, inclusive and collaborative team culture.

Qualifications

What we're looking for

• Previous experience in a supervisory bar / hospitality role
• A confident and supportive leadership style
• Strong communication and people skills
• A passion for customer service
• A positive, solutions-focused mindset
• High standards and strong attention to detail

Additional Information

Why join BaxterStorey

• An annual day off for your birthday
• Apprenticeship and career development opportunities
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• Enhanced parental leave
• Grandparent leave
• Extra day off for your birthday
• Extra paid day off for your wedding or commitment day