Bar Assistant — Guest Experience & Upsell Pro

Manor Hotel Meriden; Exhall; On-site; GBP 11,020 - 16,531; Part time

Job summary

Marco Pierre White Steakhouse is seeking a Bar Assistant for our hotel venue. You will deliver exceptional hospitality, support service at the bar and dining areas, and work as part of a friendly team.

Experience in a similar environment is required; you will be responsible for preparing the bar, taking orders, serving drinks and food, handling cash, and maintaining cleanliness and stock to high standards. Benefits include free onsite parking, gym and golf club membership, and discounted food &

Qualifications

• Experience in a similar environment delivering high levels of guest service.

Responsibilities

• Supply the highest possible level of guest care and service to the guests, internal and external.
• Prepare bar area and dispensing equipment prior to service.
• Attain a high level of product knowledge and pricing.
• Prepare drinks orders for guests according to specified recipes in accordance with measuring systems.
• Take orders, dispense drinks, serve at bar and tables where applicable, and handle cash transactions.
• Collect, wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Have a full understanding of bar food menu and beverage stock list.
• Actively promote additional menu items using upsell techniques to generate incremental revenue.
• Maintain a 'No Empty Glasses and No Empty Tables' culture, ensuring every guest is served with minimal waiting time.
• Process all payment methods accordingly. Count takings at end of shift and complete designated cashier reports.
• Comply with all aspects of ‘Alcohol Licensing’ regulations.
• Carry out tasks as shown on the departmental cleaning rota as to the standards required.
• Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.

Job description

Marco Pierre White Steakhouse is seeking a Bar Assistant for our hotel venue. You will deliver exceptional hospitality, support service at the bar and dining areas, and work as part of a friendly team.

Experience in a similar environment is required; you will be responsible for preparing the bar, taking orders, serving drinks and food, handling cash, and maintaining cleanliness and stock to high standards. Benefits include free onsite parking, gym and golf club membership, and discounted food &