Bars Assistant

The Best Western Plus Windmill Village Hotel, Golf Club & Spa; Coventry; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

Free onsite parking

Gym membership

Golf club membership

Discounted food & beverages

Discounted stays

Job summary

Windmill Village Hotel, Golf Club & Spa in Coventry is seeking a Bars Assistant to deliver exceptional service at the bar and dining areas. You will work with a friendly team to ensure guests have memorable experiences and receive efficient, courteous attention throughout their visit.

Benefits include free onsite parking, free gym membership, golf club access, and discounted food & beverage and stays within the group.

Qualifications

• Experience in a similar hospitality environment.
• Strong customer care and guest service skills.
• Able to upsell additional menu items to customers.

Responsibilities

• Supply the highest possible level of guest care and service.
• Prepare bar area and dispensing equipment prior to service.
• Attain knowledge of drinks and pricing.
• Prepare drinks orders according to recipes.
• Take orders, dispense drinks, serve at bar and tables where applicable, handle cash transactions.
• Wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Understand bar food menu and beverage stock.
• Promote additional menu items using upsell techniques.
• Maintain high table turnover with minimal waiting times.
• Process payments and count takings at end of shift.
• Comply with Alcohol Licensing regulations.
• Carry out cleaning rota tasks to required standards.
• Assist guests with courtesy and hospitality.

Skills

Team player

Customer service

Hospitality

Attention to detail

Upselling

Job description

Windmill Village Hotel, Golf Club & Spa, CV5 9AL

Job Advert

We have an exciting opportunity for a Bars Assistant to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

As our Bars Assistant you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service by being highly attentive to detail and being capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

As our Bars Assistant you will:

Supply the highest possible level of guest care and service to the guests, internal and external.

Prepare bar area and dispensing equipment prior to service.

Attain a high level of product knowledge and pricing.

Prepare drinks orders for guests according to specified recipes in accordance with specified measuring systems.

Take orders, dispense drinks, serve at bar and tables (where applicable) and handle cash transactions.

Collect, wash and maintain glassware during service.

Serve bar foods and sundry items as required.

Carry out bar closing procedures.

Have a full understanding of bar food menu and beverage stock list.

Actively promote additional menu items using upsell techniques to generate incremental revenue.

Maintain a “No Empty Glasses and No Empty Tables” culture, ensuring every guest is served with minimal waiting time.

Process all payment methods accordingly. Count takings at end of shift and complete designated cashier reports.

Comply with all aspects of ‘Alcohol Licensing’ regulations.

Carry out tasks as shown on the departmental cleaning rota as to the standards required.

Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.